Overview
In this role, you enable product enhancements and strengthen external partnerships within cross-currency payments. You will collaborate across the organization to drive improvements, resolve issues, and support client-focused product delivery. You will engage with external partners and internal teams to scale and optimize FX capabilities, contributing to a seamless client experience. This position offers meaningful impact through strategic collaborations and operational excellence.
Responsibilities
- Run regular calls with external partners to progress items, drive projects and raise time-sensitive issues
- Provide partner escalation support for Operations and Network Management
- Contribute to the management of production issues
- Act as internal subject matter expert on FX partner capabilities to support enhancements and efficiencies
- Execute on strategic deliverables across internal and external stakeholders
- Support tracking and monitoring of partner performance by Network Management
- Build and maintain relationships with stakeholders across Product Management, Product Development, Network Management, Operations, Legal, Risk, Compliance and Technology
Key requirements
- Proven experience or equivalent in Product, Vendor Relations/Partnerships or Project Management
- Developing knowledge of currency-specific payment requirements
- Experience with global low value and high value payment systems, real-time payments and wallets
- Proficiency in Microsoft Word, Excel, and PowerPoint
- relationship-building
- cross-functional collaboration
- communication skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Payments - FX Payments Partnership - Associate/Senior Associate - London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
