Overview
In this role, you support the Nexus Platform’s growth from the Middle Office, ensuring smooth control execution and client-facing service across a global footprint. You will collaborate with Structuring, Trading and Technology to reconcile trades, process confirmations, and resolve client inquiries in a fast-paced, innovative environment. You help improve processes, automate where possible, and contribute to a scalable, client-focused operation. This position offers the chance to shape balance between risk controls and client service within a leading financial services firm.
Responsibilities
- Serve as the primary contact for client queries and escalate to key stakeholders when needed
- Reconcile trades in daily reports against internal bookings and investigate breaks
- Reconcile prices and identify price exceptions, including BBG levels reconciliation
- Verify pricing data before distribution of daily reports to high-priority clients
- Coordinate with global Trading and Middle Office teams to ensure accurate trade capture and booking
- Reconcile corporate actions and dividends; ensure accurate client reporting
- Set up, amend, and terminate indices per stakeholder requests
- Monitor publications and perform reconciliations; produce and share daily MIS
- Identify opportunities to automate manual processes
- Manage mailbox and respond to stakeholders promptly
Key requirements
- Knowledge of financial products such as Equities, Derivatives, Fixed Income, Options, and Futures
- Confident use of Excel; familiarity with Word and PowerPoint
- Ability to work with cross-functional teams globally
- Clear and professional communication with internal and external stakeholders
- Analytical mindset to analyze processes and drive efficiencies
- Motivated, results-driven, control-minded self-starter
- Ability to multi-task and prioritize under pressure
- Strong numerical, analytical, and problem-solving skills
- Deliver high level of customer service with attention to detail and follow-through on exceptions
- Support initiatives across multiple streams (infrastructure, regulations, controls)
- clear communication
- attention to detail
- cross-functional collaboration
- Excel
- Word
- PowerPoint
Middle Office Operations Senior Associate in London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
