Overview
As a Senior Process Engineer, you will design and improve end-to-end operational journeys to drive superior customer outcomes in retail banking. You’ll collaborate with cross-functional teams to deliver scalable, compliant solutions and embed risk and controls from the start. Your work shapes end-to-end process design, enhancing quality, consistency, and effectiveness while mentoring junior engineers and expanding digital banking capabilities. This role sits at the intersection of product, operations, and technology, in a fast-paced, agile environment.
Responsibilities
- Design and optimize end-to-end operational journeys across retail banking products using BPMN 2.0 (Signavio or equivalent)
- Collaborate with Product, Operations, Technology, Risk, Controls, Compliance, and Legal to align on requirements and timelines
- Lead process engineering workstreams, plan work, manage dependencies, and drive decisions in agile settings
- Embed risk and controls into process designs by identifying operational and regulatory risks early and ensuring appropriate controls
- Drive continuous improvement through data analysis, root cause investigation, and feedback loops to simplify, standardize, and automate processes
- Mentor junior engineers through coaching, design reviews, and best-practice sharing
- Champion customer-centric process designs
- Foster a diverse and inclusive team culture
- Contribute to initiative leadership as needed
- Communicate clearly to build alignment with senior partners across business and technology
- Support a culture of ownership, critical thinking, and continuous improvement
Key requirements
- Strong process design expertise with BPMN 2.0 experience (Signavio or similar)
- Ability to align and communicate with cross-functional stakeholders
- Capable of organizing work, prioritizing, managing dependencies, and delivering autonomously
- Understanding of operational risk and compliant, well-controlled processes
- Critical thinking and continuous improvement mindset
- Mentorship and team-oriented attitude
- Self-starter in fast-paced, evolving environments
- Strong knowledge of retail banking products and operations
- Experience working in agile product delivery
- Strong analytical capability and structured decision-making
- Mentorship
- Cross-functional collaboration
- Critical thinking
- BPMN 2.0
- Signavio or similar tooling
- Agile product delivery
Lead Technical Program Manager - Vice President Process Engineer in London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
