International Consumer Business (ICB) – Chief Operating Office – Associate in London

Join a team where your expertise shapes the future of risk management and governance. At JPMorgan Chase, you’ll be empowered to make a difference, working alongside talented professionals who value accountability, transparency, and innovation. This role offers the opportunity to influence strategic initiatives across Chase UK, JPMPI, and our EU expansion. You’ll thrive in a fast-paced setting that values diverse perspectives and fosters personal growth. Be part of a culture that champions doing the right thing and supports your professional development.

As a Project Manager in the International Consumer Banking (ICB) Risk COO team, you play a pivotal role in driving risk governance and strategic initiatives across our expanding product offerings. You collaborate with us to deliver regulatory, business, and cross-risk projects, ensuring robust processes and effective communication. You help us maintain the highest standards in risk management while working closely with business and functional teams. Together, we create an inclusive environment where your contributions matter and your growth is supported.

• Work with the ICB Risk COO team in support of the ICB CRO agenda.
• Collaborate with ICB Risk, Controls, Finance, Governance, and cross-functional partners to deliver strategic and BAU priorities.
• Coordinate and collate risk responses to NPAs and due diligence requests for investments.
• Analyze and document key business discussion and requirements, managing timelines, risks, issues, and dependencies tracking action items and other project related materials.
• Manage working group communications, reporting, and scorecards for key strategic initiatives.
• Serve as a central point of contact for critical issues, facilitating timely decision-making.
• Leverage subject matter experts and initiative owners to resolve project challenges.
• Establish and maintain governance for key projects and processes.
• Create and facilitate forums for issue resolution, progress updates, and decision-making.
• Prepare meeting materials, document minutes, and ensure clear ownership of action items.
• Communicate status updates to stakeholders and senior management through scorecards and milestone tracking.

• Few years of experience in a second line of defence role.
• Proven written and oral communication skills to present findings and influence outcomes.
• Strong attention to detail in a fast-paced, results-driven environment.
• Excellent multitasking and prioritization skills.
• Demonstrated ability to work inclusively across functions, lines of business, and locations.
• Proven capability to operate autonomously and collaboratively within a team.
• Experience developing new ideas and improving processes.
• Proficiency in PowerPoint (Pitch-Pro) and MS Excel.

• Experience in project or program management within the finance industry.
• Prior experience in the Consumer Banking industry.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.