Fraud Strategy Director in London

Join us and make a meaningful impact by protecting our clients and the Bank from fraudulent activities. You’ll drive innovation and collaboration across teams, shaping the future of fraud prevention. Your expertise will empower us to respond rapidly to emerging risks and deliver measurable results. We value your strategic thinking and hands-on approach. Discover a role where your leadership and insights truly matter.

As a Fraud Strategy Director at JPMorganChase within Chase UK, you will lead end-to-end fraud detection and risk management activities for Chase UK card/payment. This role is responsible for minimizing the Bank’s and clients’ exposure to fraudulent activities. You will evaluate industry, client, and situational trends by payment type and across channels and provide analytics and recommendations to senior executive management across the enterprise, supporting rapid response to emerging fraud risks. You will drive collaboration across product, fraud operations, technology, and other business units to ensure a coordinated approach to fraud strategy and execution. You'll combine strategic thinking with hands-on execution, delivering actionable solutions and measurable results.

Job Responsibilities:

• Acts as the senior leader to the fraud strategy and execution across the full fraud lifecycle, from prevention to detection, investigation, and recovery.
• Collaborates with product, fraud operations, technology, and other teams to align fraud strategy with business objectives and operational needs.
• Assesses trends impacting payments/card fraud and provides real-time recommendations to mitigate risks.
• Defines and creates analytical models to assess fraud activities within and across systems.
• Serves as the Bank’s knowledge expert on fraud and contributes to the development of the Bank’s fraud strategy.
• Oversees analysis and modeling to identify patterns of fraudulent transactions and prevent misuse of payment systems, including ATM, debit, credit cards, wires, and new payment types.
• Creates, tests, and implements rule criteria in fraud detection systems, balancing fraud prevention with client experience.
• Analyzes loss data and recommends or implements loss prevention strategies. Evaluates fraud cases and losses to identify trends and areas for improvement.
• Participates in the development of fraud policies and risk management activities, supporting business units across the Bank.
• Develops and produces executive key performance metrics and reports for senior management and enterprise risk.
• Delivers hands-on analysis, reporting, and implementation of fraud controls and solutions.

Required qualifications, skills, and experience:

• Bachelor’s degree or equivalent experience. Master’s degree preferred.
• Tenured in the financial services industry with knowledge of payment systems and experience in an enterprise-wide, cross-functional leadership role.
• Expert experience in fraud strategy and rule writing.
• Deep knowledge of reporting and query tools.
• Experience leading teams or projects that span product, fraud operations, and technology.
• Demonstrated strategic thinking and ability to translate strategy into hands-on deliverables.

Preferred qualifications, skills, and experience:

• Experience creating and maintaining mathematical models.
• Communication skills for interaction with senior executives, staff, and cross-functional teams.
• Judgment within defined procedures and practices.
• Knowledge of risk principles and procedures.
• Ability to synthesise data into concise presentations.
• Experience with database and data warehouse environments.
• Ability to interact with all levels of Bank personnel and customers.
• Ability to work in a deadline-oriented environment and handle multiple tasks.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognise that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.