Overview
In this role you guide the end-to-end assessment operations product, shaping the roadmap and requirements to modernize intake, configuration, delivery, and monitoring. You partner with cross-functional teams to deliver scalable, compliant solutions and lead successful launches with a focus on user experience and performance. You translate needs into actionable plans, drive governance, and ensure measurable outcomes. This is a chance to influence operations in a regulated, high-volume setting and deliver impactful, customer-centric products.
Responsibilities
- Own the product vision and roadmap for assessment operations capabilities (e.g., intake workflows, scheduling/fulfillment, configuration, reporting, issue management, and operational tooling)
- Translate business and operational needs into epics, user stories, acceptance criteria, and measurable success metrics (SLAs, defect rates, cycle time, candidate experience, rework)
- Partner with operations teams to design and continuously improve standard operating procedures, runbooks, and exception-handling workflows, balancing speed with quality
- Lead cross-functional execution from discovery through delivery, coordinating technology, operations, vendor partners, and governance stakeholders
- Manage vendor relationships where applicable: performance, controls alignment, change management, and roadmap dependencies
- Drive release readiness (training, communications, cutover plans), and post-launch measurement to ensure adoption and sustained performance
- Ensure solutions meet control requirements; partner with risk/control teams to document processes and support audits as needed
- Establish clear governance and prioritization for enhancements, defects, and operational improvements, communicating tradeoffs and decisions transparently.
- Drive established strategic priorities end-to-end as part of the book of work, translating roadmap objectives into executable delivery plans, aligning cross functional stakeholders, managing dependencies/risks, and ensuring on time, high quality outcomes with clear progress reporting and benefits realization
Key requirements
- Demonstrated success delivering products in high volume, operationally intensive environments (workflow-driven, SLA-based, customer-facing operations)
- Strong ability to convert ambiguous needs into clear requirements, with a track record of roadmap prioritization and stakeholder alignment
- Excellent communication skills, including the ability to influence across technology, operations, and governance partners
- influencing stakeholders
- clear communication
- cross-functional collaboration
- agile delivery and backlog management
- sprint and release planning
- operational tooling (self-service configuration, case management, automated routing, reporting/analytics)
Assessment Operations Product Manager in London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
