EMEA Wholesale Know Your Customer Client Office - Executive Director (KYC Business Lead)

Make a measurable impact on how clients are onboarded and maintained in a highly regulated environment. In this role, you will lead a large-scale operation, strengthen execution and controls, and help modernize the operating model through process improvement, technology, and responsible AI. You will partner with senior stakeholders to improve outcomes for clients while sustaining high standards of risk management and governance. As an Executive Director (KYC business lead) in the EMEA Wholesale KYC Client Office, you will lead middle-office teams that deliver Know Your Customer (KYC) and Anti-Money Laundering (AML) lifecycle activities, including onboarding and periodic reviews. You will partner closely with client coverage teams, compliance partners, and control functions to deliver timely, well-controlled execution and a consistent client experience. You will drive operational excellence and transformation by improving processes, strengthening governance, and enabling adoption of technology and responsible AI. Lead a large-scale KYC operation, ensuring timely onboarding and periodic reviews while maintaining strong risk, control, and compliance standards and a seamless client experience. Own end-to-end workflow health, capacity planning, productivity management, escalation governance, and service delivery to support operational resilience and consistent execution. Build and sustain trusted partnerships with senior business stakeholders, compliance partners, and other control functions to align operational delivery to business priorities and regulatory expectations. Advise senior stakeholders on operating priorities and opportunities to strengthen effectiveness and scalability across the KYC lifecycle. Drive continuous improvement through control-gap identification, process simplification, and technology-enabled solutions to improve consistency, audit readiness, and client experience. Develop a high-performing team by coaching leaders, strengthening practitioner capability, and building a future-ready organization equipped to adopt emerging technologies. Use data and analytics to improve quality, timeliness, productivity, risk management, and client outcomes through root-cause analysis and actionable performance insights. Lead change initiatives that integrate technology and AI-enabled solutions into the operating model, establishing appropriate governance, controls, and human review to support responsible deployment. Partner with technology, product, controls, and compliance teams to identify, prioritize, and deliver strategic enhancements that improve efficiency, scalability, control effectiveness, and client outcomes. Preferred qualifications, capabilities and skills Extensive experience in business operations within Corporate