Corporate Actions Client Experience Senior Associate

b Overview /b p In this role you will convert client feedback into a measurable improvement roadmap for Corporate Actions across Europe, the Middle East and Africa, with awareness of global dependencies. You’ll collaborate with client service, operations, product, technology and coverage teams to improve predictability, strengthen governance, and increase transparency for clients and partners. You shift the operating model from reactive issue handling to proactive, data-led execution, delivering high-impact, cross-functional outcomes. /p b Responsibilities /b ul li Capture, analyze, and action client feedback for corporate actions service delivery /li li Prioritize pain points into a roadmap with outcomes, owners, milestones, and success measures /li li Design and maintain reports linking client experience to operational performance and risk indicators /li li Prepare senior-ready narratives explaining status, impact, actions, decisions needed and expected outcomes /li li Lead cross-functional initiatives to simplify workflows, reduce rework, and improve transparency /li li Drive governance, operating rhythm, action tracking, and stakeholder alignment /li li Coordinate with regional and global stakeholders to ensure scalable, aligned initiatives /li li Embed strong control mindset by improving documentation, accountability, and sustainable execution /li li Foster a culture of ownership, high standards, and continuous improvement across the corporate actions ecosystem /li /ul b Key requirements /b ul li Experience in business management, client experience, operational strategy, or operations transformation within financial services /li li Strong understanding of corporate actions and asset servicing concepts (event-driven processing, election deadlines) /li li Proven ability to influence and deliver outcomes through cross-functional collaboration /li li Strong analytical and problem-solving skills to convert data into insight and execution plans /li li Excellent written and verbal communication, able to simplify complex topics for senior audiences /li li Disciplined governance, controls, and delivery with high ownership and attention to detail /li li Ability to manage multiple priorities with quality and client-centric mindset /li /ul ul li Influence and collaboration /li li Communication /li li Detail-oriented /li li Data analysis /li li Governance and controls /li li Operational mindset /li /ul