Payments Product Manager - J.P. Morgan - London - 12 Month PAYE Contract - Fully Onsite
About the Opportunity
J.P. Morgan is seeking an experienced Payments Product Manager to join Chase's UK retail banking business on an initial 12-month maternity cover contract.
This is an exciting opportunity to shape, develop and manage account-to-account payment capabilities across the UK and Europe. You will take ownership of payment product features from initial requirements through to delivery and launch, while ensuring the ongoing reliability, resilience and performance of the payments platform.
Working closely with Technology, Operations and business stakeholders, you will translate customer needs, payment scheme requirements and regulatory changes into effective product solutions, helping to enhance customer payment experience and improve operational efficiency.
Key Responsibilities
- Own the end-to-end delivery of payment product features, managing requirements, roadmaps, prioritisation and release planning.
- Translate customer, regulatory and payment scheme requirements into detailed product specifications, user stories and acceptance criteria.
- Drive the full product delivery lifecycle, from initial scoping and requirements through testing, launch and post-release performance monitoring.
- Work closely with engineering and architecture teams to deliver payment platform enhancements and new capabilities.
- Manage end-to-end payment journeys, ensuring a strong customer experience across successful transactions, exceptions, failures and investigations.
- Monitor platform performance, including payment success rates, availability, service reliability and operational efficiency.
- Identify opportunities to improve payment processing, routing, reconciliation, authorisations and exception handling.
- Ensure operational readiness, resilience and appropriate incident management processes.
- Manage stakeholder relationships, third-party partners, risks and dependencies, ensuring effective delivery and service performance.
Required Skills & Experience
- Extensive experience in Product Management or Product Ownership within financial services, banking, payments or fintech.
- Strong experience working with UK or European payments, ideally within account-to-account payment environments.
- Proven track record of owning payment products or platforms, including product roadmaps, requirements, prioritisation and delivery.
- Good understanding of retail banking, digital banking and end-to-end payment journeys.
- Experience translating payment scheme rules and regulatory requirements into product specifications and delivery requirements.
- Strong stakeholder management skills, with the ability to work effectively across Technology, Operations and business teams.
- Experience delivering products in regulated financial services environments, with a focus on operational readiness and production stability.
- Strong commercial judgement, communication and problem-solving skills.
- Experience within a bank, payment service provider (PSP), payment gateway, fintech or digital banking business.
- Knowledge of ISO 20022 payment messaging and implementation guidelines.
- Familiarity with APIs, event-driven architecture, open banking and payment integrations.
- Experience with payment routing, reconciliation, settlement, returns and investigations.
- Understanding of Agile product development and technical platform delivery.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
Payments Product Manager in City of London employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
