Payment Collections Specialist in Bournemouth

Are you a skilled communicator who thrives on solving problems and delivering results? This is your chance to join a collaborative Payments team where your negotiation and analytical abilities will directly protect the firm's financial health. You will work with clients and partners to resolve complex account matters while growing your expertise in a dynamic, technology-driven environment. If you are resilient, adaptable, and motivated by impact, this role is for you.As a Payments Collections Specialist in the Payments Services team, you will manage the collection of chargebacks, fees, and other disputed client items while acting as a key point of contact between clients and internal partners. You will use your judgment and negotiation skills to resolve delinquencies, minimize financial risk, and ensure a positive client experience. We are a fast-paced, metrics-driven team that values accountability, collaboration, and critical thinking.Job ResponsibilitiesContact clients by telephone and email to collect outstanding chargebacks, fees, and disputed itemsAssess the severity of account delinquency and make decisions based on established criteriaNegotiate payment arrangements with clients in a professional and solutions-focused mannerHandle skip-tracing assignments to locate clients with outstanding balancesLiaise with internal teams to promptly resolve issues and eliminate negative financial impactRequest client account terminations to minimize losses where appropriateManage the return or billing of rented equipment as requiredManage a Collections queue using the firm's proprietary collections systemNavigate a complex, multi-system environment while maintaining full client engagementDocument all account activities thoroughly and conciselyPrioritize workload effectively to meet performance metrics and ensure efficiencyRequired Qualifications, Capabilities, and SkillsStrong verbal and written communication skills for engaging clients and internal partnersProven analytical, negotiation, and problem-solving skillsAbility to navigate multiple technology platforms simultaneouslyDemonstrated resilience and adaptability in a fast-paced, metrics-driven environmentStrong organizational skills with the ability to manage competing prioritiesProficiency in Microsoft Office products, including advanced Word and ExcelAbility to work both independently and as part of a teamCritical thinking skills with the ability to exercise independent judgmentHigh level of personal accountability, integrity, and punctualityPreferred Qualifications, Capabilities, and SkillsExperience in banking, commercial, or payment processing industriesCommercial accounts receivable collections experienceMerchant acquiring experience in a front-line support roleKnowledge of or experience with AlteryxJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-09-07