Overview
As a Lead Software Engineer in the Technology Solutions team, you guide a engineers toward technical excellence while delivering scalable platforms. You collaborate with cross-functional partners to shape and deliver strategies that align with firm standards and delivery goals. You balance hands-on development with mentorship and strategic thinking to drive continuous improvement. You lead adoption of AI-assisted engineering practices to improve quality, speed, and operational outcomes, within the ServiceNow domain and broader SDLC. This role combines technical depth with leadership to tackle high-impact initiatives at scale.
Responsibilities
- Provide oversight and coaching to a team of engineers on tasks from basic to moderately complex, fostering accountability and growth
- Influence team execution decisions and ensure alignment with firm-wide standards and delivery goals
- Collaborate with business analysis to produce estimates and agile delivery plans, aligning priorities with stakeholders
- Identify and mitigate delivery risks across the work portfolio, escalating issues as needed
- Design, code, test, and deliver software on the ServiceNow platform following firm frameworks and best practices
- Champion and improve scrum practices to enhance team processes and delivery cadence
- Drive adoption of enterprise-authorized AI-assisted engineering practices to improve code quality, delivery speed, and operational outcomes with consistent validation standards
- Apply SDLC tools and enterprise automation capabilities to increase the value of automation
Key requirements
- Formal training or certification on software engineering concepts and advanced applied experience
- Hands-on experience with enterprise-authorized AI-assisted software development tools with ability to evaluate AI outputs for correctness, performance, and security
- Understanding of responsible AI use in engineering workflows with secure data handling and resiliency considerations
- Proven experience as a ServiceNow architect or team lead translating business requirements into scalable solutions
- Active ServiceNow certifications: CSA, CAD, CIS-ITSM
- Strong understanding of SDLC and ITIL practices
- Deep knowledge of ServiceNow architecture, data and security models, and integration patterns
- Experience leading technologists, driving strategic initiatives, and mentoring talent
- leadership and mentoring
- stakeholder collaboration
- risk management
- ServiceNow architecture and integrations
- AI-assisted development and test strategies
- secure coding and peer review
Lead Software Engineer - ServiceNow in Bournemouth employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
