Bring your client service mindset and operational expertise to a role that sits at the center of post-trade delivery. You will partner across teams to resolve inquiries, strengthen controls, and help ensure consistent service outcomes. This opportunity offers broad product exposure and hands-on involvement in continuous improvement. You will engage with internal stakeholders and external providers to drive timely resolution and support client initiatives.
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
As an Investment Middle Office Services (IMOS) Client Operations Associate in the IMOS Client Operations team, you will manage day-to-day client interactions and support service delivery across post-trade activities in a controlled environment. You will coordinate with operational partners to meet service level agreements, provide oversight and escalation support, and help identify trends that inform process improvements and resiliency.
Job responsibilitiesManage incoming and outgoing client queries, requests, and escalations across post-trade products and workflowsCoordinate with operational teams to meet service level agreements and client expectationsPerform daily oversight checks on key activities and escalate issues to appropriate partnersPrepare and deliver recurring client reporting aligned to agreed service measuresSupport incident management routines, including tracking, status updates, and follow-up to closureParticipate in client meetings and support action tracking and outcomesConduct trend analysis to identify control enhancements and process improvement opportunitiesBuild effective working relationships with internal partners and external third partiesLiaise with external providers such as brokers, custodians, transfer agents, and vendors to resolve breaks and inquiriesMonitor relevant market changes and operational impacts, escalating as neededSupport onboarding activities such as new fund launches, product launches, and service change initiativesRequired qualifications, capabilities and skillsDemonstrated experience supporting client service in investment operations, post-trade, or middle office environmentsWorking knowledge of one or more relevant product areas (e.g., equities, fixed income, foreign exchange, cash markets, derivatives, or repurchase agreements)Understanding of fund accounting concepts, including investment book of record (IBOR) processes and net asset value (NAV) production considerationsAbility to manage multiple priorities, maintain accuracy, and deliver under time-sensitive deadlinesAbility to investigate issues, perform root-cause analysis, and drive timely resolution with partnersProven ability to communicate clearly with clients and stakeholders, including in escalation scenariosAbility to apply sound risk awareness and maintain appropriate operational controls and documentationProficiency with standard productivity tools used for reporting, analysis, and communication (e.g., spreadsheets, presentations, and email)Preferred qualifications, capabilities and skillsDeveloping experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. xohmjla The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-09-28
Investment Middle Office Services (IMOS) Client Operations Associate in Bournemouth employer: JP Morgan Chase
Morgan is an exceptional employer, offering a dynamic work culture that prioritises diversity and inclusion while fostering employee growth through comprehensive coaching and development opportunities. As a global leader in financial services, we empower our teams to drive impactful product management and AI enablement, ensuring that every employee can contribute meaningfully to our clients' success in a collaborative environment located at the heart of the financial sector.
