At a Glance
- Tasks: Investigate fraud cases and support scam victims to protect customers.
- Company: Join a dedicated team focused on fighting financial crime.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Other info: Dynamic role with a chance to work in a fast-paced environment.
- Why this job: Make a real difference by helping customers in need and preventing fraud.
- Qualifications: Experience in fraud investigations and strong communication skills required.
The predicted salary is between 42350 - 51761 £ per year.
Help us stop fraud in its tracks and protect customers when they need us most.
In Fraud Operations, you will investigate complex cases, support scam victims, and help prevent criminal proceeds from moving through the financial system.
You will join a team that operates around the clock, united by a shared purpose: keeping our customers and our firm safe.
If you are customer-focused, resilient, and confident in making informed decisions, this role offers the opportunity to make a meaningful impact every day.
Bring your judgement, empathy, and investigative mindset—and help us fight financial crime together.
As a Senior Fraud Investigator in Fraud Operations, you will take ownership of complex fraud investigations to deliver the right outcomes for our customers and our firm.
You will use your knowledge of Payment Services Regulations and relevant reimbursement frameworks to make fair, well-reasoned decisions.
You will support scam victims with education and aftercare, including tailored support for vulnerable customers.
You will also support customers who are suspected to be victims of scams or fraud, conducting telephone conversations to gain a detailed understanding of their circumstances and showing empathy and sensitivity when discussing difficult situations.
You will work collaboratively with stakeholders while remaining accountable for thorough, independent case management.
- Job responsibilities
- Conduct robust, independent investigations into complex fraud claims in line with Payment Services Regulations to reach fair, well-reasoned outcomes
- Own end-to-end fraud case management, ensuring decisions are well-evidenced and customer-focused
- Support scam victims through education, guidance, and aftercare to help them stay safe in the future
- Provide tailored support to vulnerable customers, adapting your approach to individual needs
- Engage effectively with stakeholders to progress cases and resolve issues efficiently
- Make autonomous decisions and seek input from leaders and partners on particularly complex cases
- Manage a high-volume workload across multiple stages of investigation while maintaining quality and timeliness
- Identify control gaps and elevate control risks promptly and appropriately
- Support the proactive identification of scam victims
- Required qualifications, capabilities, and skills
- Experience applying Payment Services Regulations in a fraud and/or disputes context
- Experience working with the Contingent Reimbursement Model code in fraud case decisioning
- Experience in UK banking or financial services, with exposure to UK fraud and/or risk
- Ability to manage a high-volume workload across multiple cases with minimal supervision
- Ability to conduct structured, evidence-based investigations and document outcomes clearly
- Strong written and verbal communication skills, with the ability to explain decisions clearly and sensitively
- Customer-first mindset with a proven commitment to delivering high-quality service under pressure
- Preferred qualifications, capabilities, and skills
- Experience investigating complex scam typologies (for example, authorised push payment scams)
- Experience supporting vulnerable customers in a regulated customer service or investigations environment
- Experience handling escalations and delivering outcomes in a complaints function
- Experience identifying control weaknesses and contributing to risk and control improvements
- Experience working in an operational environment with 24/7 coverage or time-critical casework
- Confidence in collaborating across teams to resolve issues and improve customer outcomes
- #ICB Careers
- #J-18808-Ljbffr
Customer Protection Group Fraud Case Investigator employer: JP Morgan Chase Bank
JP Morgan Chase Bank is known for its strong emphasis on professional development and a supportive work culture. Employees enjoy access to cutting-edge technology and the chance to work on significant financial projects that shape the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Protection Group Fraud Case Investigator
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like JP Morgan Chase Bank. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Protection Group Fraud Case Investigator
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to JP Morgan Chase Bank.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on JP Morgan Chase Bank's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at JP Morgan Chase Bank
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with JP Morgan Chase Bank.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at JP Morgan Chase Bank will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former JP Morgan Chase Bank employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
