At a Glance
- Tasks: Serve customers outdoors, operate forklifts, and prepare orders efficiently.
- Company: Join a leading merchant with a strong community focus.
- Benefits: Enjoy 34 days annual leave, flexible hours, and a tailored benefits package.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real impact in customer service while gaining valuable skills.
- Qualifications: Team player with a passion for customer service and a willingness to learn.
The predicted salary is between 24000 - 36000 £ per year.
A Customer Service Assistant in one of our busy yards is a vital role of our branch as it ensures yard operations are carried out efficiently, effectively and above all else, safely, whilst encompassing our customer first culture. Within this role you will predominately be working in an outdoor environment serving customers and operating a range of forklift trucks preparing and loading orders.
Responsibilities
- Responsible for personal and workplace health and safety and observe regulations in relation to the Health and Safety at Work Act.
- Working independently and as part of the team to serve customers face to face, and to be the best merchant within your local community.
- Preparing orders for collection & delivery and ensuring sales documentation is completed.
- Loading and unloading vehicles both manually and with a forklift truck.
- Making sure all goods inwards are checked and put away in the correct location.
- Maintain adequate branch stock levels and count accurately for/during stocktake.
Skills and Qualifications
- An approachable team player, with an ability to provide a high standard of customer service.
- Willingness and aptitude to learn and have a basic level of literacy and numeracy.
- Have worked in a similar role/environment and/or prior FLT experience and licence.
Further Information
- Branch opening hours are Mon - Thurs 07.30 - 17.00, Fri 07.30 - 16.00, Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs.
- Generous annual leave scheme of 34 days per year pro rata including statutory holidays.
- Build your own benefits package and tailor to suit your needs with options to include high street discount vouchers and health checks.
- Competitive pension scheme and Life Assurance benefit.
- Enhanced Maternity Paternity and Adoption pay.
- Training opportunities development and career growth.
- Staff Discount from JP Corry Branches.
- Bonus scheme opportunity for annual bonus.
- Access to Women In Business Membership.
- Volunteering and fundraising opportunities.
- High five staff reward and recognition scheme.
Locations
Customer Service Advisor - Yard Operative in Derry, Londonderry employer: JP Corry
As a Customer Service Advisor - Yard Operative, you will thrive in a dynamic outdoor environment where your contributions directly enhance our customer-first culture. We pride ourselves on offering a supportive work culture that prioritises safety and employee well-being, alongside generous benefits such as a competitive pension scheme, extensive annual leave, and tailored development opportunities to foster your career growth. Join us to be part of a community-focused team that values recognition and provides unique perks like staff discounts and volunteering opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Yard Operative in Derry, Londonderry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JP Corry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JP Corry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Yard Operative in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JP Corry:Your cover letter is your chance to shine! Tell us why you want to work at JP Corry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JP Corry!
How to prepare for a job interview at JP Corry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
