At a Glance
- Tasks: Build awesome relationships with customers and suppliers while solving their queries.
- Company: Join a supportive team at Stark Building Materials UK.
- Benefits: Enjoy bonuses, staff discounts, and generous leave plus training opportunities.
- Other info: Flexible working hours and a dynamic environment await you.
- Why this job: Make a real difference in customer experiences and grow your career.
- Qualifications: Bring enthusiasm, integrity, and a team spirit to the role.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Branch Administrator to join our team in Ramsey.
Responsibilities
- Develop great relationships with new and existing customers and suppliers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible.
- Proactively deal with invoice queries, over the phone and via email.
- Use our in-house systems to process customer orders and payments, update customer accounts and keep customers updated throughout their journey.
- Keep the branch looking clean and tidy, to make a great first impression on our customers.
- Maintain stock levels, carrying out regular stock counts and checking deliveries.
- Supporting with any other branch administration, as required.
Working Hours
Full-time Monday to Friday 07:30 - 17:00 with the requirement of working every other Saturday 08:00-12:00. There may be flexibility to suit the successful candidate.
Qualifications
- Enthusiasm – Positivity and unyielding passion for the merchant world.
- Decency – Honesty, integrity, and mutual respect.
- Team Spirit – A genuine desire to help others, working collaboratively and achieving results together.
- Pride – Dedication in producing top‐notch results.
Benefits
- Bonus scheme.
- Sharesave and share plans.
- Pension Scheme and DIS Benefit.
- Enhanced Maternity & Paternity pay.
- Training opportunities.
- Staff Discount.
- Aviva Digicare+.
- Cycle to Work Scheme.
- Generous annual leave scheme.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Administrator employer: JP Corry
Stark Building Materials UK is an exceptional employer, offering a supportive work culture that values enthusiasm, integrity, and teamwork. Located in Ramsey, employees benefit from a range of perks including a bonus scheme, generous annual leave, and opportunities for professional development, all while contributing to a positive customer experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JP Corry. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JP Corry before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JP Corry:Your cover letter is your chance to shine! Tell us why you want to work at JP Corry specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JP Corry!
How to prepare for a job interview at JP Corry
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
