Customer Service Co-ordinator

Customer Service Co-ordinator Location: Bromley, BR2 9LB Salary: £27K – £30K per annum, DOE Contract: Full time, Permanent, Monday to Friday, 9am – 5pm We are a South East London based air conditioning company; founded in 2013, who has grown by focusing on building strong relationships with their customers. We are the go-to company for air conditioning in London, offering all-round services to cool and warm your building as required. We are a friendly, welcoming team and we now have an open position for a Customer Service Co-ordinator to look after our client’s needs in respect of air conditioning repairs and / or maintenance work. You need to be able to work in a fast-paced environment and be keen and quick to learn new things. The role requires a candidate who is highly organized, proactive and a natural communicator. Main Responsibilities of our Customer Service Co-ordinator: * Effectively managing all daily queries from engineers and customers via telephone, email and colleague referral * CRM database management, ensuring that all notes are kept up to date and comply with GDPR regulations * Scheduling work for engineers and monitoring this from start to completion * Researching and ordering of parts as required, and monitoring their arrival time for booked/pending jobs * Producing quotations, liaising with customers to assess & identify requirements, completing RAMS and permits, following up on engineer reports and all outstanding quotations in a timely manner Experience and skills required * An ability to build rapport with customers, engineers, suppliers and third parties alike * Resilience, tenacity and the capacity to work to deadlines * A flexible, hands-on approach to working, combined with a willingness to learn * Ability to prioritise, organise yourself and others and the ability to plan your own workload * Good working knowledge of Microsoft Office applications e.g. Word and Excel * Previous experience in scheduling and diary management is a must * Previous experience working for a small business within the construction and/or trade sector would be an advantage * Excellent interpersonal skills, both written and verbal. Minimum education level – A-Level What we can offer in return * Annual Salary equivalent – £27 – £30k dependent on experience * 20 days annual paid holiday + 8 days bank holidays * Company pension after successful completion of probation If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today! No agencies please