Technical Product Manager - Supply Chain in London

JD.com, also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.

JD.com is seeking an experienced Technical Product Manager - Supply Chain to join our growing technical team at Joybuy. Joybuy is JD.com’s European full-category online retail brand designed to bring customers a faster, more convenient, and cost-effective shopping experience. Offering same-day and next-day delivery across the UK, Joybuy combines speed, reliability, and affordability to meet the needs of modern shoppers.

In this role, you will own and drive the supply chain product strategy for Joybuy's European markets. You will be responsible for the full product lifecycle of supply chain systems that support cross-border e-commerce operations, working at the intersection of logistics, technology, and business to deliver a superior fulfilment experience for millions of European customers.

You will:

• Define and own the product vision, strategy, and roadmap for international supply chain products supporting Joybuy's European operations.
• Drive the full product lifecycle from discovery and requirements definition through design, development, launch, and continuous iteration.
• Write clear PRDs, define success metrics, and ensure timely delivery.
• Lead product initiatives across one or more domains: cross-border inventory management, warehouse management systems (WMS), order fulfilment and allocation, last-mile delivery integration, returns and reverse logistics, carrier management, and supply chain visibility.
• Dive deep into supply chain operations and business scenarios, work with local fulfilment teams, merchants, logistics partners, and customer service to identify pain points and opportunities.
• Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.).
• Use data to prioritise, measure impact, and drive continuous optimisation.
• Partner closely with engineering, design, supply chain operations, merchant operations, and local market teams across London and Beijing to drive alignment and execution excellence.
• Ensure supply chain product capabilities are adapted to European market requirements, including local logistics partner integration, customs and tax compliance, regulations.

Qualifications:

• Bachelor's degree or equivalent practical experience.
• ~7+ years of product management experience, with at least 3+ years in supply chain, logistics, or fulfilment-related product roles.
• ~ Deep understanding of supply chain and logistics operations, experience with WMS, OMS, TMS, inventory management, or last-mile delivery systems.
• ~ Strong analytical and data-driven mindset, comfortable with SQL, A/B testing, and quantitative analysis.
• ~ Excellent stakeholder management and communication skills, with the ability to navigate a matrix organisation across multiple time zones.
• ~ Fluent in English.
• Experience in cross-border e-commerce supply chains, global logistics, or international marketplace fulfilment.
• Experience working in or with European logistics ecosystems carriers, 3PLs, last-mile networks.
• Experience with supply chain planning, demand forecasting, or inventory optimisation systems.
• Experience building platform-level products that serve multiple internal or external stakeholders.
• Experience hiring, mentoring, or informally leading other product managers.
• Chinese language ability is strongly preferred for cross-team collaboration with Beijing HQ.

We offer:

• A dynamic and challenging work environment in a leading global e-commerce company with a fast-growing international business.
• The opportunity to work with a diverse international team spanning London and Beijing, making a significant impact on JD.com's global AI strategy.
• Competitive salary and benefits package, including health insurance, retirement plans, and performance bonuses.
• Exposure to massive-scale data, complex cross-border e-commerce challenges, and real-world AI problems that impact millions of users.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.