Joybuy is seeking a Deputy Customer Service (CX) Leader to partner with the Customer Service Director and drive a pan-European CX strategy across active European e-commerce markets. You will translate objectives into scalable, localized operations, leading multilingual teams and aligning with central leadership.
You will deploy generative AI tools, ensure GDPR compliance, and optimize omnichannel CRM while managing cross-border vendor partners and delivering KPIs like CSAT and NPS.
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EU CX Deputy Leader: AI-Driven, Multilingual Support employer: Joybuy
JD.com, a leader in e-commerce and technology, offers an exciting opportunity for a Technical Product Manager at Joybuy, its European online retail brand. With a commitment to innovation and a dynamic work culture, employees benefit from competitive salaries, comprehensive health insurance, and retirement plans, while working alongside a diverse international team that values collaboration and personal growth. Join us in transforming the shopping experience across the UK with cutting-edge digital solutions and make a meaningful impact in a rapidly evolving industry.
