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- Tasks: Lead client onboarding, manage relationships, and drive customer success strategies.
- Company: Join Joveo, a fast-growing leader in AI-powered recruitment marketing.
- Benefits: Competitive salary, stock options, and a supportive work environment.
- Why this job: Make a real impact by helping clients succeed with innovative recruitment solutions.
- Qualifications: BA/BS degree and 4-8 years of experience in account management or customer success.
- Other info: Dynamic startup culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About Joveo
As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget.
Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row.
Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.
For more information about Joveo’s award-winning platform, visit www.joveo.com.
About the Job
As a Customer Success Manager, you will be involved in the following activities:
Client Onboarding:
- Lead the onboarding process for new clients, ensuring a smooth transition to our platform.
- Collaborate with the Sales team to gather client requirements and customize solutions.
Relationship Management & Retention Strategies:
- Act as an advisor to build and maintain strong, long-lasting relationships with client stakeholders.
- CSMs are the main point of contact for client inquiries, concerns, and feedback.
- Develop and execute customer retention strategies, including identifying at-risk accounts and implementing strategies to retain them.
Account Growth:
- Identify opportunities for upselling or cross-selling additional services and features to meet clients\’ evolving needs.
- Collaborate with the Sales team to renew and expand client contracts.
Customer Support:
- Provide exceptional customer support, addressing client inquiries and resolving issues promptly and effectively.
- Offer training and guidance to clients on using our platform to maximize their hiring efforts.
Data Analysis and Reporting:
- Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization.
- Prepare regular reports on key performance metrics to demonstrate value and ROI to clients.
Product Feedback:
- Conduct UATs to provide feedback to internal teams.
- Gather client feedback and insights to help improve our product offerings and user experience.
- Advocate for client needs within the organization and collaborate with product teams to drive product enhancements.
Customer Success Planning:
- Develop and execute customer success plans tailored to each client\’s unique goals and challenges.
- Set clear objectives and key performance indicators (KPIs) for success.
- Conduct QBRs to discuss campaign performance and present ROI to the clients.
Customer Advocacy & Health Monitoring:
- Identify satisfied customers who can become advocates for Joveo, helping with testimonials, case studies, and referrals.
- Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues.
Cross-functional Collaboration:
- Collaborate with CSEs and other departments, such as Marketing and Sales, to align messaging and strategies for customer success.
- Work with Publishers to optimize client goals.
Competencies that will keep you successful with us
You would be an excellent fit for this role if you possess the following qualifications and attributes:
Problem Solving:
- Effectively resolves complex problems
- Synthesizes data from diverse sources to identify trends
- Uncovers root causes of problems rather than focusing solely on symptoms
- Presents problem analysis and recommended solutions
- Proactively seeks missing information
- Takes action to reconcile discrepancies
Relationship Management:
- Cultivates a supportive work environment
- Collaborates with others in challenging situations
- Consistently improves project artifacts
- Recognized as a reliable partner
Result Oriented:
- Maximizes efficient use of time and resources
- Manages conflicting priorities effectively
- Meets all deadlines
- Ensures service delivery aligns with service level agreements
- Implements plans effectively to achieve business targets
- Establishes processes for progress monitoring
- Applies sound judgment in decision-making
Tenacity:
- Measures progress against targets
- Acknowledges the contributions of others
- Adapts activities and processes based on feedback
- Seeks to understand and overcome obstacles
- Maintains performance despite disappointment or rejection
- Assists others in coping with disappointment and rejection
About you
You’ll be a great fit if you have:
- A BA/BS degree
- Hands-on experience as an Account manager/executive and an ability to deliver excellent customer experience
- Go-getter role and expectation is to largely identify & convert new business in alignment with the Organization’s vision
- Would prefer a candidate with hands-on experience working with B2B and SaaS Product in HR Tech space.
- Work experience of 4-8 years
- Ability to interact with senior stakeholders and build good engagement levels.
- You should have excellent interpersonal, presentation, and communication skills (both written and oral).
- Solid experience in Excel and MS Office, including pivot tables, and chart-making for presentations.
- In addition, you should have organizational and time management skills including multitasking, prioritizing, and the ability to plan work activities in a fast paced environment efficiently to meet deadlines
Competitive Benefits
We’re an exciting and dynamic startup company with a competitive salary, stock options, and comprehensive benefit package. We’ve also got an enthusiastic and supportive work environment and strive to keep our employees healthy, happy and productive.
Joveo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information, visit www.joveo.com
Customer Success Manager (Ad-Tech) employer: Joveo
Contact Detail:
Joveo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Ad-Tech)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in customer success and relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re a perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Manager (Ad-Tech)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client onboarding and relationship management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex problems in the past. We love candidates who can analyse data and present solutions, so let us know how you’ve done this before!
Highlight Your Communication Skills: Since this role involves a lot of interaction with clients and stakeholders, make sure to emphasise your communication skills. Whether it’s through writing or speaking, show us how you can effectively convey information and build relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Joveo
✨Know the Product Inside Out
Before your interview, make sure you understand Joveo's platform and how it transforms recruitment marketing. Familiarise yourself with their AI-powered features and be ready to discuss how you can leverage these tools to enhance customer success.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built and maintained strong client relationships in previous roles. Highlight specific strategies you've used to retain clients and how you've turned at-risk accounts into success stories.
✨Be Data-Driven
Since the role involves data analysis and reporting, come prepared with insights from your past experiences. Discuss how you've used data to drive decisions and improve client outcomes, and be ready to suggest ways you could apply this at Joveo.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Joveo’s customer success strategies, team dynamics, and future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.