Director of Solutions in Norwich

About Joveo

As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget. Backed by marquee investors like Nexus Ventures Partners, Joveo has been featured in Inc. Magazine’s List of America’s Fastest-Growing Private Companies for three years in a row. Powering millions of jobs every day, Joveo’s data-driven recruitment marketing platform uses advanced data science and machine learning to dynamically manage and optimize talent sourcing and applications across all online channels while providing real-time insights at every step of the job seeker journey, from click to hire.

For more information about Joveo’s award-winning platform, visit www.joveo.com.

About the Job

As a Director of Solutions at Joveo, your strategic advisory and consulting skills are paramount to ensuring success for our Recruitment Marketing Agency Customers. Collaborating across teams, you'll leverage these skills to provide invaluable guidance and insights, driving forward our customers' objectives and aligning them with Joveo's innovative offerings.

Responsibilities

• Customer Strategy Development
  • Act as a trusted strategic advisor to clients by formulating and communicating both short-term and long-term strategies aligned with Joveo’s goals and client objectives.
  • Leverage deep insights from Joveo’s product offerings to tailor strategies that predict market trends and meet customer expectations.
• Solution Architecture, Onboarding and Implementation
  • Define and customize solutions that address both new and existing customers' unique challenges, enhancing their recruitment marketing outcomes.
  • Ensure effective deployment of tailored solutions, aligning them with customer business goals for optimal results.
• Product Vision and Contribution
  • Partner with product teams to shape the product vision and roadmap, aligning it with evolving customer needs.
  • Provide strategic input on product enhancements, contributing to innovations that elevate the customer experience and product offerings.
• Process Evaluation and Optimization
  • Continuously analyze and refine processes to improve operational efficiency and enhance customer satisfaction.
  • Use data-driven insights to propose and implement process improvements that support growth and better decision-making.
• Client Engagement and Relationship Management
  • Serve as the primary Solutions Engineer/Subject Matter Expert (SME) for the Agency vertical.
  • Build and maintain strong relationships with clients through regular, proactive engagement, guiding them to leverage Joveo’s solutions effectively.
• Enhancement and Growth Initiatives
  • Identify strategic opportunities for enhancing customer experiences and driving satisfaction.
  • Collaborate across departments to implement new initiatives that maintain Joveo’s leadership in the recruitment marketing space.

Your exceptional proficiency in strategic advisory and consulting, combined with a strong emphasis on client partnership, insight-driven decision-making, and proactive client engagement, will be critical to your success in this role.

Competencies

• Strategic Thinking and Vision
  • Exceptional ability to craft forward-thinking strategies that align with customer and organizational goals.
  • Proficient in analyzing industry trends and market dynamics to inform decision-making.
• Solution Design and Implementation Expertise
  • Skilled in architecting tailored solutions that address complex challenges, ensuring measurable business impact.
  • Demonstrated ability to guide customers through seamless onboarding and solution adoption.
• Customer-Centric Approach
  • Deep commitment to understanding and addressing client needs, ensuring satisfaction at every stage of engagement.
  • Proactive in delivering value and identifying opportunities to strengthen customer relationships.
• Data-Driven Decision-Making
  • Expertise in leveraging analytics to inform strategies, optimize processes, and measure success.
  • Skilled in identifying actionable insights from complex datasets to drive innovation and efficiency.
• Collaboration and Influence
  • Proven ability to partner with cross-functional teams, fostering alignment between product, sales, and operations.
  • Influential in driving product direction and organizational priorities based on customer feedback.
• Problem-Solving and Innovation
  • Strong aptitude for diagnosing challenges and proposing creative, scalable solutions.
  • Continuously seeks opportunities for improvement, championing innovative approaches that enhance outcomes.
• Leadership and Ownership
  • Demonstrated ability to take initiative, lead projects, and inspire confidence in stakeholders.
  • Ownership mentality with a focus on accountability and delivering results that exceed expectations.
• Communication and Presentation
  • Exceptional written and verbal communication skills, with the ability to convey complex ideas clearly.
  • Confident in delivering presentations and facilitating discussions with diverse stakeholders, including C-suite executives.
• Adaptability and Resilience
  • Thrives in fast-paced, dynamic environments, effectively managing competing priorities.
  • Flexible in adjusting strategies to align with changing customer needs or market demands.

About you

You’ll be a great fit if you have:

• Extensive Experience: 12+ years in customer-facing roles, preferably in customer success, solutions engineering, or pre-sales. 5+ years in team management with experience deploying strategic solutions.
• Recruitment Expertise: Proven success working with Recruitment Marketing Agencies and a comprehensive understanding of their operations.
• Operational Prowess: A strong operational background with the ability to define and leverage business metrics effectively.
• Leadership Skills: Creative leadership to develop and execute strategies that align with company goals and foster team success.
• Industry Knowledge: Prior experience in the SaaS industry is a strong plus.
• Adaptability: Ability to excel in a fast-paced and dynamic team environment.
• Marketing Proficiency: Background in both traditional and digital marketing, including buying and performance measurement.
• Strategic Thinking: Exceptional organizational skills and attention to detail, paired with strategic thinking to drive impactful solutions.

Travel

Up to 25% of your time may include travel for client visits, conferences, networking events, or other work-related events.

At Joveo, we strive to make a meaningful impact in recruitment and job placement by leveraging cutting-edge technology and innovative strategies. We are committed to fostering a diverse and inclusive environment where every team member can thrive and we celebrate our differences. If you’re ready to take on this challenge and contribute to our mission, we encourage you to join Joveo and help us make a difference in the world of recruitment and job placement!