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- Tasks: Lead innovative design for luxury hotel booking experiences and enhance user journeys.
- Company: Join a dynamic hotel marketing agency transforming the luxury travel industry.
- Benefits: Remote work, collaborative culture, and opportunities for personal and professional growth.
- Why this job: Shape the future of e-commerce in luxury hospitality and make a real impact.
- Qualifications: 5+ years in product design with strong UX/UI skills and e-commerce experience.
- Other info: Be part of a passionate team that values creativity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Journey is a leading hotel marketing agency, revolutionising the luxury hospitality and travel industry through creativity, incomparable industry knowledge, and digital disruption. Working with the best luxury hotels and resorts in the world, we empower growth and increase revenue through innovation, collaboration, and technology solutions.
Please be aware this is a UK-based remote role; applicants must be a resident of and located within the UK for the duration of their employment.
What You'll Do
Book is the e-commerce heart of Journey — the booking engine powering luxury hotels around the world. We are looking for a Senior Product Designer to help shape its next chapter. This is a critical role in a product that drives millions in direct revenue every year.
- You will bring deep e-commerce and UX expertise, strong product thinking, and a data-driven mindset to a platform used daily by high-intent guests across web and mobile.
- You will help define the future of booking journeys, conversion pathways, merchandising patterns, upsells, and the core flows that make Book a true competitive advantage.
- You will work end-to-end: discovery, research, concepting, prototyping, testing, and final UI.
- You will operate within our design system while also maturing it.
- You will collaborate tightly with product, engineering, data, and commercial teams — bringing clarity to complex problems and moving fast without dropping quality.
Topline: We are looking for a senior, commercially aware designer who understands e-commerce, loves user problems, thinks in systems, and knows how to turn insight into conversion-led product design.
- Lead end-to-end design for Book across discovery, UX, UI, and delivery.
- Translate business goals, data insights, and hotel requirements into elegant, high-performing booking experiences.
- Own core user journeys such as search, availability, selection, checkout, upsell, and gifting.
- Conduct qualitative and quantitative research — interviews, usability tests, funnel analysis, behavioural insights.
- Use CRO principles, analytics, and experimentation to drive measurable improvements in conversion and revenue.
- Create high-quality flows, wireframes, prototypes, and polished UI designs.
- Contribute to and expand our design system with scalable, reusable components.
- Work closely with engineering to ensure smooth handover, clarity, and high-quality implementation.
- Support both iterative improvements and larger strategic projects, including the upcoming UX/UI overhaul.
- Present work with clarity, rationale, and evidence — influencing thinking across teams.
- Champion data-informed, human-centred design and help evolve the product culture.
What You'll Bring
- 5+ years in product design, ideally in e-commerce, B2C, retail, or transactional platforms.
- A portfolio demonstrating end-to-end UX/UI work with clear commercial outcomes.
- Strong UX capabilities: user journeys, interaction design, prototyping, IA.
- Strong UI craft with a clean, contemporary digital aesthetic.
- Proven experience using analytics, experimentation, CRO, and A/B testing to guide decisions.
- Comfortable designing for mobile-first experiences and responsive interfaces.
- Experienced running user interviews, usability tests, and research cycles.
- Systems thinker with experience working within and contributing to design systems.
- Excellent communication skills — clear, articulate, persuasive.
- Confident working in cross-functional squads with product and engineering.
- Calm under pressure, organised, and able to balance detail with speed.
- Curious, evidence-led, and comfortable challenging assumptions.
- Responsibility, taking ownership of projects, delivering over expectations.
What You'll Get
- Strong people and communication skills.
- Commercially minded.
- Fast learner, accountable, and ambitious.
- Passionate about detail, data, and order.
- Focused on improving processes and systems.
- Ability to work under your own initiative in a fast-paced environment and industry.
- Driven to be an expert in our industry and be ahead of our competitors.
About Us
Think of your role here as more than just a job; it’s about shaping your future, one hotel at a time. We’re a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we’re firm believers that when you love what you do, you do it well.
Senior Product Designer in London employer: Journey
Contact Detail:
Journey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Designer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Journey. A friendly chat can go a long way, and who knows, they might just put in a good word for you!
✨Tip Number 2
Show off your portfolio! Make sure it’s polished and highlights your best work. When you get the chance to chat with the team, be ready to discuss how your designs have driven results.
✨Tip Number 3
Prepare for the interview by understanding Journey's mission and values. Think about how your experience aligns with their entrepreneurial spirit and collaborative culture—this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Journey team!
We think you need these skills to ace Senior Product Designer in London
Some tips for your application 🫡
Show Off Your Portfolio: Make sure to include a link to your portfolio that showcases your best work. We want to see your end-to-end design process, so highlight projects that demonstrate your UX/UI skills and commercial outcomes.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with our needs at Journey. Show us you understand our entrepreneurial spirit and collaborative culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured content that’s easy to read. Use bullet points where necessary to highlight key achievements and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Journey
✨Know Your Stuff
Before the interview, dive deep into Journey's work and their approach to luxury hospitality. Familiarise yourself with their e-commerce platform, Book, and think about how your design experience can enhance user journeys and conversion rates.
✨Showcase Your Portfolio
Bring your A-game by presenting a portfolio that highlights your end-to-end UX/UI projects. Make sure to include examples that demonstrate your commercial impact and how you've used data to drive design decisions.
✨Embrace Collaboration
Since Journey values teamwork, be ready to discuss how you've collaborated with cross-functional teams in the past. Share specific examples of how you’ve worked with product, engineering, and data teams to solve complex problems.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company culture. Inquire about their design system, how they measure success in user experience, or what challenges they currently face in the booking process.
