At a Glance
- Tasks: Manage luxury hotel accounts and oversee digital marketing campaigns.
- Company: Join a dynamic team of innovators in the hospitality industry.
- Benefits: Flexible working, personal development, and competitive salary.
- Other info: Collaborative culture focused on growth and innovation.
- Why this job: Shape the future of hotels while building strong client relationships.
- Qualifications: 2+ years in client-facing roles with digital marketing knowledge.
The predicted salary is between 30000 - 40000 € per year.
As a key member of the Client Services Team, you will manage luxury hotel client accounts - both UK and internationally - overseeing the delivery, performance, and success of their digital marketing programmes. Working closely with the Digital, Content, and Client Services Teams, and with client-level guidance and support from the Senior Account Manager, you will ensure campaigns are delivered to a high standard, meet client objectives, and are commercially sound. This role balances strategic oversight, client relationship management, and operational delivery, providing clarity and support within your accounts. You will have experience in digital marketing and campaign delivery, including Google and Meta advertising, social media, and email marketing.
Client Relationship & Account Ownership
- Manage day-to-day client accounts, building strong, long-term relationships with stakeholders.
- Take responsibility for your assigned accounts, acting as the primary client contact while receiving strategic support from the Senior Account Manager where required.
- Understand client strategic objectives and work collaboratively with the Digital Acquisition team to deliver campaigns aligned with these objectives.
- Lead client calls, meetings, and performance reviews, presenting insights, recommendations, and results (travel may be required).
- Act as first point of contact for client queries and minor issues, escalating complex matters to the Senior Account Manager as needed.
Campaign & Performance Oversight
- Oversee the execution of digital marketing activity across paid media, social, email, and website, ensuring work meets brief and deadlines.
- Monitor campaign performance and Journey product results, providing analysis and recommendations for optimisation with guidance from the Senior Account Manager.
- Support the planning and delivery of client promotional activity, coordinating with internal teams to ensure seamless execution.
- Support clients with strategic input on website management and digital roadmap decisions.
Delivery Oversight & Workflow Management
- Work closely with Account Executives to brief, assign, and track tasks across agency teams, ensuring deadlines and quality standards are met.
- Review and approve deliverables before sharing with clients, maintaining consistency and high standards.
- Ensure all client account data, documentation, and reporting are accurate and up to date across relevant systems.
Knowledge Sharing & Continuous Improvement
- Keep up to date with knowledge of digital marketing, hospitality, and Journey products.
- Support the Senior Account Manager in implementing new processes and initiatives to improve efficiency, delivery quality, and client experience.
What you'll bring
- Strong people and communication skills.
- Commercially minded.
- Fast learner, accountable and ambitious.
- Passionate about detail, data and order.
- Bent on improving processes and systems.
- Ability to work under your own initiative in a highly pressured environment.
- Driven to be an expert in our industry and be ahead of our competitors.
TECHNICAL EXPERIENCE:
- 2yr+ Client or customer facing experience and account management.
- Digital marketing foundation knowledge.
- IT (ideally Mac) - savvy.
- Knowledge or experience of hotels, marketing or technology an advantage.
What you'll get
Success is a mutual game, which is why we invest heavily in our team. We believe in true partnerships that reward equally, so in return for working with us to achieve our ambitious goals, we offer a suite of perks to complement a competitive salary, including flexible working, personal development initiatives and much more…
About us
Think of your role here as more than just a job; it's about shaping your future, one hotel at a time. We're a team of innovators, strategists, storytellers, and engineers, all with a few things in common. We love hotels, we get results, and we provide great online experiences for hoteliers and their guests. Our work can be challenging, but we're firm believers that when you love what you do, you do it well.
Account Manager in Cheltenham employer: Journey
As an Account Manager at our innovative company, you'll thrive in a dynamic work culture that prioritises collaboration and personal growth. We offer flexible working arrangements, comprehensive personal development initiatives, and a supportive environment where your contributions directly impact the success of luxury hotel clients both in the UK and internationally. Join us to be part of a passionate team that values creativity and excellence in digital marketing, while enjoying the unique advantage of working within the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to account management and digital marketing. Role-play with a friend or use mock interview tools. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your past campaigns and successes. Use data and results to back up your achievements. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Account Manager in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in digital marketing and client management, and show us how you can help our luxury hotel clients succeed.
Showcase Your Skills:We want to see your strong people and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've built relationships and delivered successful campaigns.
Be Authentic:Let your personality come through in your application. We’re a family here at StudySmarter, so we appreciate authenticity and passion. Share why you love digital marketing and what excites you about working with hotels.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Journey
✨Know Your Clients
Before the interview, research the luxury hotel clients the company works with. Understand their digital marketing strategies and how they align with client objectives. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Digital Marketing Skills
Be prepared to discuss your experience with Google and Meta advertising, social media, and email marketing. Bring examples of successful campaigns you've managed and be ready to explain how you measured their success. This will highlight your expertise and fit for the role.
✨Demonstrate Strong Communication Skills
As an Account Manager, you'll need to build strong relationships with clients. Practice articulating your thoughts clearly and confidently. Consider role-playing common client scenarios with a friend to refine your approach to leading calls and meetings.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and future projects. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive nature and interest in continuous improvement.
