At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships with clients.
- Company: A caring company in High Wycombe with a supportive team environment.
- Benefits: Competitive salary, health care, pension scheme, and 25 days holiday.
- Other info: Opportunity to work from home after probation and great career growth.
- Why this job: Join a dynamic call centre and make a real difference for customers.
- Qualifications: Experience in B2C customer service and excellent communication skills.
The predicted salary is between 28500 - 31200 £ per year.
Are you an experienced B2C customer service provider with great communication skills looking for a great new role in the High Wycombe area? Our client, based near High Wycombe, is looking for a proactive and caring team player to join them as a Customer Service Executive to support their lovely database of clients.
You would be responsible for delivering excellent customer service, building and maintaining relationships with customers, managing your own database of clients and contacting them regularly to ensure they are happy with the service they are being offered and are receiving. You would also provide customers with product information so they can decide what is best for them. You would be responding to queries efficiently and effectively alongside the company’s service level commitment, manage complaints efficiently and carry out any general admin associated with the role.
This role is working in a busy call centre environment where there will be high volume of inbound and outbound calls. The role would be suitable for someone with similar experience that likes to excel in providing proactive, empathetic customer service! This role is 37.5 hours per week 10am to 6pm Monday to Friday. You will be fully office based until after you pass probation when you can apply to work 1 day per week from home. The salary for this role is up to £27,328.
Main responsibilities and skills required for the Customer Service Executive role are:
- Provide a first-class service experience to customers
- Complaint management
- Action new customer introduction calls in line with procedures
- Call customers on a regular basis and assist with product information
- Work closely with relevant parties
- Take an active part in all departmental meetings
- Action all reports within time scales set
- Cover for other team members if required
- High volume Call Centre experience
- Empathy with customers
- Possess influential and persuasive skill set
- Able to multitask
- Possess a ‘can do’ attitude
Benefits for the Customer Service Executive role are:
- Contributory Pension Scheme
- Private Health Care
- Life Assurance
- Onsite free car parking
- Introductory Bonus scheme
- Subsidised staff canteen
- Cycle to work scheme
- Free yearly flu vaccination
- 25 days holiday
If this sounds like a great role for you, please apply now!!!
Customer Service Executive employer: Journey recruitment
Join a supportive and dynamic team as a Customer Service Executive in High Wycombe, where your proactive approach and empathetic communication will be valued. Enjoy a range of benefits including a contributory pension scheme, private health care, and opportunities for flexible working after probation, all within a vibrant call centre environment that prioritises employee growth and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your empathy! During interviews, share examples of how you've handled difficult customer situations in the past. Highlighting your ability to connect with customers will make you stand out as a proactive and caring candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, if you’re keen on this position, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your B2C customer service experience and communication skills. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can bring empathy and a proactive attitude to our team. Let us know why you’re the perfect fit for this role!
Showcase Your Skills:In your application, emphasise your ability to manage complaints and multitask effectively. We love candidates who can juggle high volumes of calls while maintaining a first-class service experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Journey recruitment
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a B2C context. Be ready to discuss your previous experiences and how you've handled various customer scenarios. This will show that you understand the role and can relate your skills to their needs.
✨Showcase Your Empathy
Since the role requires a caring team player, prepare examples that highlight your empathetic approach to customer interactions. Think of times when you went above and beyond to resolve a customer's issue or made them feel valued.
✨Demonstrate Your Multitasking Skills
In a busy call centre environment, multitasking is key. Be prepared to discuss how you manage multiple tasks simultaneously, such as handling calls while updating customer records. You might even want to practice answering common questions while jotting down notes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or how they measure success in the customer service team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
