At a Glance
- Tasks: Assist customers with app troubleshooting and handle high volumes of inbound calls.
- Company: Join a leading digital healthcare provider focused on technology and customer service.
- Benefits: Enjoy mainly remote work, flexible hours, and overtime pay for weekend shifts.
- Other info: Training is office-based; occasional office visits required.
- Why this job: Perfect for tech enthusiasts who love helping others and thrive in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 19800 - 23800 £ per year.
Do you have a proven track record in customer service with great call handling experience?
Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.
This is an excellent role if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £24,785.
Working hours: Mainly working from home 9-5.30 Monday to Friday – 37.5 hours per week (you will work an occasional day over the weekend every few weeks and will be paid overtime for this or will take the day in lieu each month). Additionally every few weeks there will be a late shift or an early shift to do which are spread out across the team. (earliest start 7am and latest finish 8pm). Please note that training will be fully office‑based.
In this job role you will focus on providing services to a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact, and the successful candidate should be customer‑focused with great communication skills.
Main responsibilities for the Operations Assistant role:
- Supporting and providing administrative services to the growing panel of suppliers
- Managing and resolving a high level of telephone client calls, whilst delivering fantastic customer service
- Supporting the executive assistant in supporting the senior management team
- Being able to work to KPI’s
Skills required for the Operations Assistant role:
- Highly organised and able to work on own initiative
- Excellent communication skills
- Ability to problem‑solve with a common‑sense approach
- Attention to detail
- Open and honest approach at all times
- Customer focused
Apply today for this fantastic mainly remote role.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant (Mainly Remote) in Windsor
✨Tip Number 1
Familiarise yourself with the digital healthcare sector. Understanding the technology and apps used in this field will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Practice your call handling skills. Since the role involves a high volume of inbound calls, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Research common customer service challenges in the digital healthcare space. Being prepared with solutions or insights on how to handle these issues can set you apart from other candidates.
✨Tip Number 4
Make sure to highlight your organisational skills and ability to work independently. Since this role is mainly remote, demonstrating your capability to manage your time effectively will be crucial.
We think you need these skills to ace Operations Assistant (Mainly Remote) in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience, especially any call handling roles. Emphasise your communication skills and any relevant technology or app experience to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've successfully handled customer inquiries in the past and your ability to work independently.
Highlight Relevant Skills:In your application, focus on skills such as organisation, problem-solving, and attention to detail. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this role.
How to prepare for a job interview at Journey Recruitment Ltd
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your call handling experience and any metrics that demonstrate your success.
✨Demonstrate Your Tech Savviness
As this position involves troubleshooting and guiding customers through an app, make sure to express your interest in technology. Familiarise yourself with the company's app if possible, and be ready to discuss how you would assist customers in using it effectively.
✨Emphasise Your Communication Skills
The ideal candidate must have excellent communication skills. During the interview, focus on how you convey information clearly and professionally, especially over the phone. You might even want to practice answering common questions out loud to refine your delivery.
✨Prepare for Flexibility Questions
Given the varied working hours and occasional shifts, be ready to discuss your availability and willingness to adapt to different schedules. Show that you are open to working weekends or late shifts when required, as this demonstrates your commitment to the role.
