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- Tasks: Assist customers with app troubleshooting and handle inbound calls.
- Company: Join a leading digital healthcare provider focused on technology and customer service.
- Benefits: Enjoy remote work flexibility, competitive salary, and overtime pay for weekend shifts.
- Why this job: Perfect for tech enthusiasts who love helping others and thrive in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Training is office-based; occasional office visits required.
Do you have a proven track record in customer service with great call handling experience?
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? (two or three times a month) The candidate must live within one hour of Windsor.
Our client is a leading digital healthcare provider, and this is an excellent role for you if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries. They require someone with a friendly, professional phone manner who loves to deliver outstanding customer service. This role involves taking a high volume of inbound calls and the company are paying a salary of £23,810 depending on experience.
Working hours: Mainly working from home 9-5.30 Monday to Friday – 37.5 hours per week (you will work an occasional day over the weekend every few weeks and will be paid overtime for this or will take the day in lieu each month) Additionally every few weeks there will be a late shift or an early shift to do which are spread out across the team. (earliest start 7am and latest finish 8pm) Please note training will be fully office based.
In this job role you will focus on providing services to a range a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact and the successful candidate should be customer focussed with great communication skills.
Your responsibilities as a Operations Assistant:
* Supporting and providing administrative services to the growing panel of suppliers
* To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
* To support the executive assistant in supporting the senior management team
* Able to work to KPI’s
Attributes for the ideal Operations Assistant?
* Highly Organised and able to work on own initiative
* Excellent communication skills
* Ability to problem solve with a common sense approach
* Attention to detail
* Open and honest approach at all times
* Customer Focussed
Please send your CV across today to apply for this fantastic role
Remote working/work at home options are available for this role.
Operations Assistant (mainly remote) employer: Journey Recruitment Ltd
Contact Detail:
Journey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant (mainly remote)
✨Tip Number 1
Familiarise yourself with the digital healthcare sector and the specific technologies used by our client. Understanding the apps and services they provide will help you engage more effectively during any interviews.
✨Tip Number 2
Practice your phone handling skills by simulating customer service scenarios. This will prepare you for the high volume of inbound calls you'll be managing and demonstrate your ability to deliver outstanding customer service.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage your time and tasks, especially in a remote working environment. Highlighting your ability to work independently will resonate well with us.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Being able to articulate your problem-solving approach will be crucial in demonstrating your fit for the role.
We think you need these skills to ace Operations Assistant (mainly remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any call handling roles. Emphasise your communication skills and any relevant technology or app experience to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technology. Mention specific examples of how you've successfully handled customer inquiries in the past and your ability to work independently.
Highlight Relevant Skills: In your application, focus on skills such as organisation, problem-solving, and attention to detail. Use bullet points to make these stand out and relate them directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key attributes for this role.
How to prepare for a job interview at Journey Recruitment Ltd
✨Showcase Your Customer Service Skills
Since the role requires a strong background in customer service, be prepared to share specific examples of how you've handled challenging calls or provided exceptional service in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Tech Savviness
As the position involves troubleshooting and guiding customers on using an app, make sure to express your interest in technology. You could mention any relevant experience with apps or digital tools, and be ready to discuss how you would approach helping customers with tech-related queries.
✨Emphasise Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, focus on your ability to listen actively and respond appropriately, as this will reflect your suitability for handling client calls effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle various customer situations. Think of scenarios where you successfully resolved issues or improved customer satisfaction, and be ready to discuss these in detail.
