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- Tasks: Lead and support a team to deliver exceptional customer service.
- Company: Join a fabulous client known for outstanding customer experiences.
- Benefits: Enjoy a competitive salary, pension scheme, and various employee perks.
- Why this job: Make a real impact in a high-energy environment with growth potential.
- Qualifications: Proven leadership experience in customer service and strong people management skills.
- Other info: Hybrid working options available after probation; apply quickly for this exciting opportunity.
The predicted salary is between 42000 - 58000 £ per year.
Are you an experienced Team Leader with the passion to deliver outstanding customer service? Our fabulous client is looking for an experienced and motivated Senior Customer Service Team Leader to join our team on a 12-month fixed term contract. In this role, you’ll oversee a number of Customer Service Team Leaders and their teams, ensuring high performance, strong leadership, and an exceptional customer experience across the function. The salary for this role is circa £50,000 with the office being based close to High Wycombe. The role has the potential to be hybrid after probation, with working hours of 9am to 5pm.
Key Responsibilities:
- Lead, coach, and support a team of Customer Service Team Leaders
- Oversee performance, ensuring KPIs and service standards are consistently met
- Drive a culture of continuous improvement and customer excellence
- Analyse performance data and implement strategies for improvement
- Support recruitment, onboarding, and development of team members
- Act as a senior escalation point for complex customer issues
Skills Required:
- Proven experience in a senior customer service or contact centre leadership role
- Strong people management skills, with experience leading leaders
- Data-driven with the ability to translate insight into action
- Excellent communication and stakeholder management skills
- Passionate about delivering outstanding customer experiences
Benefits:
- 5% Contributory Pension Scheme
- Medical Cashback Plan
- Life Assurance
- Onsite free car parking
- Subsidised staff canteen
- Cycle to work scheme
- Introductory Bonus scheme
- Free yearly flu vaccination
- Discounts on selected products and services
We’re looking to move quickly on this role, so if you’re an experienced leader who can hit the ground running, apply today or get in touch for a confidential conversation. Don’t miss this opportunity to take on a high-impact role with real influence.
Senior Customer Service Team Leader in High Wycombe employer: Journey Recruitment Ltd
Contact Detail:
Journey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Team Leader in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service industry and let them know you're on the lookout for a Senior Customer Service Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your data-driven mindset! Be ready to discuss how you've used performance data to drive improvements in your previous roles. This will demonstrate your ability to translate insights into actionable strategies, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re keen to see candidates who are genuinely excited about joining our fabulous team!
We think you need these skills to ace Senior Customer Service Team Leader in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Customer Service Team Leader role. Highlight your leadership experience and any data-driven achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering outstanding customer service and how your previous roles have prepared you for this position.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've coached and supported teams in the past, and how you’ve driven performance improvements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to receive your application and get the ball rolling on your potential new role with us!
How to prepare for a job interview at Journey Recruitment Ltd
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've led teams in the past, especially in customer service settings. This will show that you understand the importance of strong leadership in delivering exceptional customer experiences.
✨Prepare for Data-Driven Questions
Since the role requires a data-driven approach, brush up on your experience with performance metrics and KPIs. Think of instances where you've analysed data to improve team performance or customer satisfaction. Being able to discuss these examples will demonstrate your analytical skills and your ability to translate insights into actionable strategies.
✨Showcase Your Coaching Skills
As a Senior Customer Service Team Leader, you'll be expected to coach and support other leaders. Prepare to discuss your coaching techniques and how you've helped others develop their skills. Share success stories that highlight your ability to foster a culture of continuous improvement within your team.
✨Communicate Clearly and Confidently
Excellent communication is key in this role, so practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will not only showcase your communication skills but also demonstrate your ability to manage stakeholders effectively.