At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships with clients.
- Company: Dynamic company near High Wycombe with a supportive team culture.
- Benefits: Competitive salary, health care, pension scheme, and 25 days holiday.
- Other info: Opportunity for remote work after probation and career growth potential.
- Why this job: Join a busy call centre and make a real difference in customer satisfaction.
- Qualifications: Experience in B2C customer service and excellent communication skills.
The predicted salary is between 27328 - 27328 £ per year.
Are you an experienced B2C customer service provider with great communication skills looking for a great new role in the High Wycombe area? Our client, based near High Wycombe, is looking for a proactive and caring team player to join them as a Customer Service Executive to support their lovely database of clients. You would be responsible for delivering excellent customer service, building and maintaining relationships with customers, managing your own database of clients and contacting them regularly to ensure they are happy with the service they are being offered and are receiving. You would also provide customers with product information so they can decide what is best for them. You would be responding to queries efficiently and effectively alongside the company’s service level commitment, manage complaints efficiently and carry out any general admin associated with the role. This role is working in a busy call centre environment where there will be high volume of inbound and outbound calls. The role would be suitable for someone with similar experience that likes to excel in providing proactive, empathetic customer service! This role is 37.5 hours per week 10am to 6pm Monday to Friday. You will be fully office based until after you pass probation when you can apply to work 1 day per week from home. The salary for this role is up to £27,328.
Main responsibilities and skills required for the Customer Service Executive role are:
- Provide a first-class service experience to customers
- Complaint management
- Action new customer introduction calls in line with procedures
- Call customers on a regular basis and assist with product information
- Work closely with relevant parties
- Take an active part in all departmental meetings
- Action all reports within time scales set
- Cover for other team members if required
- High volume Call Centre experience
- Empathy with customers
- Possess influential and persuasive skill set
- Able to multitask
- Possess a ‘can do’ attitude
Benefits for the Customer Service Executive role are:
- Contributory Pension Scheme
- Private Health Care
- Life Assurance
- Onsite free car parking
- Introductory Bonus scheme
- Subsidised staff canteen
- Cycle to work scheme
- Free yearly flu vaccination
- 25 days holiday
If this sounds like a great role for you, please apply now.
Customer Service Executive in High Wycombe employer: Journey Recruitment Ltd
Join a supportive and dynamic team as a Customer Service Executive in High Wycombe, where your proactive approach and empathy will be valued. Our client offers a vibrant work culture with excellent benefits including a contributory pension scheme, private health care, and opportunities for flexible working after probation. With a focus on employee growth and a commitment to delivering first-class service, this role is perfect for those looking to make a meaningful impact in customer relations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in High Wycombe
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Be ready to showcase your empathy! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your proactive approach and caring nature, which are key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their team.
We think you need these skills to ace Customer Service Executive in High Wycombe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your B2C customer service experience and communication skills. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can bring empathy and a proactive attitude to our team. Let us know why you’re the perfect fit for this role!
Showcase Your Skills:In your application, emphasise your ability to manage complaints and multitask effectively. We love candidates who can juggle high volumes of calls while maintaining a first-class service experience!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Journey Recruitment Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a B2C context. Be ready to discuss your previous experiences and how you've handled various customer interactions, including complaints. This will show that you understand the importance of delivering a first-class service experience.
✨Showcase Your Empathy
Empathy is key in customer service roles. Prepare examples of how you've successfully managed difficult situations by understanding the customer's perspective. This will demonstrate your ability to connect with clients and provide the caring support they need.
✨Practice Your Communication Skills
Since this role involves high volumes of calls, practice clear and concise communication. You might want to do mock interviews or role-plays with friends to get comfortable with articulating your thoughts and responding to queries effectively.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their services will help you provide informed answers and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview!
