At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and managing events.
- Company: Thriving hotel near Guildford with a focus on service excellence.
- Benefits: Competitive salary of £38,000-£40,000 plus tips, with opportunities for growth.
- Other info: Fast-paced environment with a collaborative culture and career development opportunities.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you an experienced hospitality leader looking for your next challenge?
We are seeking an enthusiastic and commercially minded Hotel Operations Manager to join a thriving hotel based in near Guildford.
Working closely with the General Manager, you will oversee the day-to-day operation of the hotel, ensuring exceptional guest experiences, driving commercial performance, and leading a high-performing management team.
This is a hands-on role that includes managing hotel operations, overseeing events, and supporting operational shifts, making it ideal for someone who enjoys variety and thrives in a fast-paced environment.
The salary for this role is between £38,000 and £40,000 plus tips.
The role will include an element of shift work, running & managing events, so this may mean early starts & late finishes.
Main responsibilities for the Hotel Operations Manager are
- Oversee the day-to-day operation of the hotel, ensuring exceptional service standards are consistently achieved.
- Implement and maintain effective operational procedures across all hotel departments.
- Support the delivery of the hotel's strategic objectives while identifying opportunities to maximise revenue.
- Take responsibility for the hotel in the absence of the General Manager.
- Analyse guest feedback and implement improvements to enhance the guest experience.
- Lead, motivate, coach, and develop department managers and their teams.
- Support recruitment, onboarding, and performance management across the hotel.
- Manage and oversee a variety of hotel events, ensuring they are delivered to the highest standard.
- Promote a positive, collaborative culture focused on service excellence and continuous improvement.
Skills required for the Hotel Operations Manager role are
- Essential: Previous experience as a Senior Manager within the hotel or hospitality industry.
- A proven track record of successfully leading operational teams within a busy hotel environment.
- Excellent leadership and people management skills, with the ability to inspire and develop others.
- Strong commercial awareness and the ability to balance outstanding guest service with business performance.
- Experience implementing operational processes and driving continuous improvement.
- Excellent communication, organisation, and decision-making skills.
- A flexible, hands-on approach with a passion for delivering exceptional guest experiences.
If you're an experienced hotel professional with a passion for operational excellence and outstanding guest service, we'd love to hear from you
Hotel Operations Manager in Guildford employer: Journey Recruitment Ltd
As a Facilities Manager with us, you will join a dynamic and supportive work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our competitive salary package and comprehensive benefits, including opportunities for professional advancement across Europe. Working in this role not only allows you to lead a talented team but also to make a meaningful impact on our operations and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Manager in Guildford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Journey Recruitment Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Journey Recruitment Ltd
Don't be shy about reaching out to Journey Recruitment Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Operations Manager in Guildford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Journey Recruitment Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Journey Recruitment Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
