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- Tasks: Handle high volumes of calls while providing excellent customer service.
- Company: Join a growing healthcare company dedicated to making a difference.
- Benefits: Enjoy flexible evening shifts and the chance to work remotely.
- Why this job: Be part of a supportive team that values your contribution and growth.
- Qualifications: Experience in call handling and customer service is essential.
- Other info: Training will be in-office, so proximity to Windsor is required.
The predicted salary is between 15600 - 20800 £ per year.
Are you an amazing Call Handler looking for a fantastic new opportunity in a growing healthcare company? Then this could be the perfect opportunity for you.
Our client is a fantastic healthcare company who are looking for a Call Handler to join their evening team. They are looking for a candidate that has experience in managing a high volume of calls with great customer service experience.
Working hours are 30 hours per week, on a shift pattern usually working 5 days per week, 6 hours per day, between Monday and Sunday. For this role, you need to be within an hour's commute to WINDSOR due to training in the office.
Call Handler( Remote/Evenings) employer: Journey Recruitment Ltd
Contact Detail:
Journey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler( Remote/Evenings)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific services offered by the company. This knowledge will help you demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your call handling skills by simulating high-pressure scenarios. This will prepare you for the fast-paced environment and show your potential employer that you can handle a high volume of calls effectively.
✨Tip Number 3
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've successfully resolved customer issues or improved their experience.
✨Tip Number 4
Make sure to emphasise your flexibility regarding working hours. Since this role requires evening shifts, showing your willingness to adapt to the schedule can set you apart from other candidates.
We think you need these skills to ace Call Handler( Remote/Evenings)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Call Handler position. Highlight your experience in managing high call volumes and customer service skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience that aligns with the job. Emphasise any previous roles where you handled calls or provided customer support, and include metrics if possible to showcase your success.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for this role. Mention your availability for evening shifts and your proximity to Windsor for training purposes.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Journey Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Call Handler, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully managed customer queries or resolved issues, highlighting your communication skills and empathy.
✨Demonstrate Call Management Experience
Since the role involves handling a high volume of calls, be ready to discuss your experience in similar environments. Share specific instances where you efficiently managed multiple calls while maintaining quality service.
✨Familiarise Yourself with the Company
Research the healthcare company and understand its values, mission, and services. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Shift Work Questions
Given that the position requires evening shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience working non-traditional hours and how you manage work-life balance.
