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- Tasks: Handle high volumes of calls while providing excellent customer service.
- Company: Join a growing healthcare company dedicated to making a difference.
- Benefits: Enjoy flexible evening shifts and the possibility of remote work.
- Why this job: Be part of a supportive team in a rewarding industry with real impact.
- Qualifications: Experience in call handling and strong customer service skills required.
- Other info: Training will be in-office, so proximity to Windsor is necessary.
Are you an amazing Call Handler looking for a fantastic new opportunity in a growing healthcare company? Then this could be the perfect opportunity for you. Our client is a fantastic healthcare company who are looking for a Call Handler to join their evening team.
They are looking for a candidate that has experience in managing a high volume of calls with great customer service experience.
Working hours are 30 hours per week, on a shift pattern usually working 5 days per week, 6 hours per day, between Monday and Sunday.
For this role, you need to be within an hour's commute to WINDSOR due to training in the office.
Call Handler( Remote/Evenings) employer: Journey Recruitment Ltd
Contact Detail:
Journey Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler( Remote/Evenings)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific services offered by our client. This knowledge will help you demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your call handling skills by simulating high-pressure scenarios. This will prepare you for the fast-paced environment and show your potential employer that you can handle a high volume of calls effectively.
✨Tip Number 3
Highlight your customer service experience in conversations or interviews. Share specific examples of how you've successfully resolved customer issues, as this will showcase your ability to provide excellent service.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the evening shifts. Showing that you are committed to working the required hours will make you a more attractive candidate for the role.
We think you need these skills to ace Call Handler( Remote/Evenings)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Call Handler position. Highlight your experience in managing high call volumes and providing excellent customer service.
Tailor Your CV: Make sure your CV reflects relevant experience related to call handling and customer service. Use keywords from the job description to demonstrate that you meet the criteria they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the healthcare industry and your ability to handle calls effectively. Mention your availability for evening shifts and your proximity to Windsor for training.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Journey Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Call Handler, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully managed customer queries or resolved issues, highlighting your communication skills and empathy.
✨Demonstrate Call Management Experience
Since the role involves handling a high volume of calls, be ready to discuss your experience in similar environments. Talk about how you prioritise tasks, manage time effectively, and maintain composure under pressure.
✨Familiarise Yourself with the Company
Research the healthcare company and understand its values, mission, and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Prepare for Shift Work Questions
Given that the position requires evening shifts, be prepared to discuss your availability and flexibility. Highlight any previous experience working non-traditional hours and how you manage work-life balance.
