At a Glance
- Tasks: Support customers with app troubleshooting and manage high-volume calls.
- Company: Dynamic tech company offering a mainly remote work environment.
- Benefits: Salary of £24,785, flexible hours, and overtime pay.
- Other info: Varied role with opportunities for growth and occasional office visits.
- Why this job: Join a friendly team and enhance your customer service skills while working from home.
- Qualifications: Proven customer service experience and excellent communication skills.
The predicted salary is between 24785 - 24785 £ per year.
Do you have a proven track record in customer service with great call handling experience? Are you looking to work mainly from home but with occasional visits to the office in Windsor, Berkshire? The candidate must live within one hour of Windsor. This is an excellent role if you have an interest in technology and apps as you will be troubleshooting and giving guidance to customers about using the app as well as supporting the clients with general day to day enquiries.
The role involves taking a high volume of inbound calls and the company is paying a salary of £24,785. Working hours: Mainly working from home 9-5.30 Monday to Friday – 37.5 hours per week (you will work an occasional day over the weekend every few weeks and will be paid overtime for this or will take the day in lieu each month). Additionally, every few weeks there will be a late shift or an early shift to do which are spread out across the team (earliest start 7am and latest finish 8pm). Please note that training will be fully office-based.
In this job role, you will focus on providing services to a broad range of customers and will ensure the smooth running of the services. The role will be varied with no two days being the same. The role will require a large amount of patient and client contact, and the successful candidate should be customer-focused with great communication skills.
Main responsibilities for the Operations Assistant role:
- Supporting and providing administrative services to the growing panel of suppliers
- To manage and resolve a high level of telephone client calls, whilst delivering fantastic customer service
- To support the executive assistant in supporting the senior management team
- Assist with maintenance of databases
Skills required for the Operations Assistant role:
- Highly organised and able to work on own initiative
- Excellent communication skills
- Ability to problem solve with a common-sense approach
- Attention to detail
- Open and honest approach at all times
- Customer focused
Apply today for this fantastic mainly remote role!
Operations Assistant (mainly remote) in Windsor employer: Journey Recruitment Careers
Join a prestigious organisation in Ascot as a Mechanical Building Services Engineer, where you will be part of a dynamic on-site engineering team dedicated to excellence. The company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to the seamless operation of high-profile events. With a competitive salary and a commitment to health and safety, this role offers a rewarding environment for those looking to make a meaningful impact in mechanical engineering.
Contact Details:
Journey Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant (mainly remote) in Windsor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Journey Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Journey Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations Assistant (mainly remote) in Windsor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Journey Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Journey Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Journey Recruitment Careers!
How to prepare for a job interview at Journey Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
