Revenue Operations Manager in London

What you will do:

• Oversee the end-to-end client contract lifecycle, ensuring accurate revenue scheduling, invoicing alignment, retainer tracking and timely revenue recognition.
• Deliver clean, regular reporting on monthly recurring revenue, account health, billing accuracy and pipeline status for leadership.
• Streamline the transition from won deal to active account, establishing clear handoff procedures between business development, client services and finance.
• Provide day-to-day operational leadership to ensure teams adhere to commercial processes, contract terms and data entry standards.
• Manage client contract lifecycles, including renewals, upsells, scope adjustments and rate cards.
• Reconcile monthly billing, retainers and project milestones against active client agreements.
• Maintain accurate client, deal and revenue records within the agency CRM and billing systems, conducting regular audits to ensure data integrity.
• Monitor account health metrics, identifying risk of churn or revenue leakage early.
• Develop and maintain operational documentation, including billing rules, contract templates, workflow guidance and standard operating procedures, while training new team members on commercial processes and systems.
• Identify opportunities to automate manual administrative tasks across the revenue cycle.

Requirements:

• Comfortable managing client contracts, retainer structures and revenue reporting.
• Proven ability to guide teams, keep people accountable to processes and manage daily operations smoothly.
• Meticulous oversight when reviewing client agreements, billing details and data accuracy.
• A clear, practical approach to untangling process bottlenecks and resolving billing or workflow friction.
• Ability to collaborate easily across sales, client account leads and accounting teams.
• Experience managing teams, projects or operational workflows.
• Hands-on experience as a billing manager, revenue coordinator or handling client contracts, retainer billing, and invoicing (b2b or agency setting strongly preferred).
• Demonstrated experience using CRMs, project management tools, accounting tools or revenue management systems.
• QBE 3+ Years - Practical background in business, operations, finance or account management showing strong commercial handling. Part qualified in AAT, ACA, ACCA, CIMA.

Benefits:

• Pension - Matched up to 4%.
• Health - Private medical insurance.
• Family - Enhanced maternity, paternity & adoption pay.
• Flexibility - 25 days annual leave, Christmas shutdown and home working allowance.

Department: Finance