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- Tasks: Manage projects, deadlines, and client relationships while ensuring excellent delivery standards.
- Company: Join Journey Further, a people-first agency that values diversity and inclusion.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a dynamic team that celebrates individual contributions and drives continuous improvement.
- Qualifications: Minimum three years in account management within a fast-paced agency; strong communication skills required.
- Other info: We prioritise equal opportunities and welcome diverse applicants to apply.
The predicted salary is between 28800 - 48000 £ per year.
What you will do:
- Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives.
- Keep project delivery on track against client expectations, ensuring clients, team members and leadership are up to date (project plans, timelines, budgets, status reports).
- Facilitate internal and external meetings, ensuring these are well-documented and organised.
- Guide and coordinate monthly and quarterly priorities (Client Development Plans), ensuring they are clear and reported on each month.
- Monitor and escalate over-servicing and poor performance to avoid impact on CX team leadership.
- Ensure execution of client excellence and delivery standards across the agency.
- Participate in our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies.
- Support new business as needed, helping us grow revenue across your client roster.
Requirements:
- You have a minimum of three years experience from a performance or marketing agency environment working in Account Management.
- You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries.
- You’re able to build relationships quickly, both internally and with clients.
- You have excellent communication and presentation skills.
- You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline.
- You’re a strong collaborator, able to work with multiple stakeholders and levels.
- You’re keen to take ownership of projects and drive continuous improvement.
- You’ve got a growth mindset and are eager to learn and challenge the norm to help us continually improve.
Diversity & Inclusion:
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment. We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else. We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals. If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
Client Manager employer: Journey Further
Contact Detail:
Journey Further Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Familiarise yourself with the latest trends in client management and project delivery. This will not only help you understand the role better but also allow you to speak confidently about how you can contribute to our team during interviews.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage multiple projects and meet deadlines. Being able to articulate these experiences clearly will showcase your suitability for the Client Manager role.
✨Tip Number 4
Showcase your communication and collaboration skills by participating in relevant online forums or groups. This not only enhances your profile but also gives you practical examples to discuss during interviews, highlighting your ability to work with diverse teams.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and project delivery. Use specific examples that demonstrate your ability to manage multiple projects and meet deadlines, as outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, emphasise your communication and presentation skills. Mention how you've successfully built relationships with clients and internal teams in previous roles, showcasing your collaborative nature.
Showcase Your Experience: When detailing your work history, focus on your experience in a fast-paced agency environment. Highlight any specific achievements related to client development objectives and project management to align with the role's requirements.
Demonstrate a Growth Mindset: In your application, express your eagerness to learn and improve. Share examples of how you've challenged the norm in past roles and contributed to continuous improvement within your team or agency.
How to prepare for a job interview at Journey Further
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of how you've managed multiple projects and deadlines in the past. Highlight your ability to keep everything on track and how you communicated updates to clients and team members.
✨Demonstrate Strong Communication Abilities
Since excellent communication is key for a Client Manager, practice articulating your thoughts clearly. Be ready to explain how you've facilitated meetings and documented important discussions effectively.
✨Emphasise Relationship Building
Talk about your experience in building relationships with clients and internal teams. Share anecdotes that illustrate your ability to connect with diverse stakeholders and how this has benefited project outcomes.
✨Exhibit a Growth Mindset
Prepare to discuss how you've embraced challenges and sought continuous improvement in your previous roles. Show enthusiasm for learning and adapting, which aligns with the company's values.
