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For Companies At a Glance
- Tasks: Lead client relationships and manage strategic discussions to enhance customer experience.
- Company: Join a dynamic performance marketing agency focused on innovative media solutions.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values creativity and impactful client relationships.
- Qualifications: Director-level experience in performance marketing with expertise in various media channels required.
- Other info: Opportunity to work with international teams and high-profile clients.
The predicted salary is between 54000 - 84000 £ per year.
What you will do
- Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions.
- Manage challenging client situations expertly.
- Resolve issues positively and escalate them appropriately within the agency where needed.
- Create Client Development Plans and ensure that client teams deliver.
- Lead the narrative, expected outcomes and QA in key client meetings like QBRs.
- Oversee your client team’s output and value ensuring they meet client needs.
- Identify opportunities for growth, accurately forecast and deliver on opportunities.
- Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on.
Requirements
- You’ve worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step.
- You have experience of leading clients that focus on Programmatic, PPC, SEO, Social and Influencer media, supported by Strategy, Insight and Creative.
- You’ve grown successful client relationships with high profile and complex clients.
- You’ve helped build a client team and relish the opportunity to manage others.
- You’re skilled in forecasting and financial management.
- You have experience of working with teams that reside overseas.
Director Customer Experience employer: Journey Further Ltd.
Contact Detail:
Journey Further Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director Customer Experience
✨Tip Number 1
Network with professionals in the performance marketing and media agency space. Attend industry events, webinars, or local meetups to connect with potential colleagues or clients who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in Programmatic, PPC, SEO, Social, and Influencer media. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to staying ahead in the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and resolved challenging situations. Highlighting your problem-solving skills and ability to nurture senior-level relationships will set you apart.
✨Tip Number 4
Research StudySmarter's current client portfolio and any recent projects. Understanding our clients' needs and how we deliver value will help you tailor your conversations and show that you're genuinely interested in contributing to our success.
We think you need these skills to ace Director Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in performance marketing and media agencies, especially at the Director or Associate Director level. Emphasise your skills in managing client relationships and leading teams.
Craft a Compelling Cover Letter: In your cover letter, focus on your ability to build senior-level relationships and resolve challenging client situations. Use specific examples from your past experiences to demonstrate your expertise in programmatic, PPC, SEO, social, and influencer media.
Showcase Leadership Skills: Highlight your experience in building and managing client teams. Discuss how you have successfully led teams to meet client needs and deliver value, as well as your approach to forecasting and financial management.
Prepare for Interviews: Be ready to discuss your strategies for nurturing client relationships and handling complex client situations. Prepare examples of how you've contributed to client development plans and ensured successful contract renewals.
How to prepare for a job interview at Journey Further Ltd.
✨Showcase Your Relationship-Building Skills
As a Director of Customer Experience, your ability to build and nurture relationships is crucial. Prepare examples of how you've successfully managed senior-level client relationships in the past, focusing on meaningful conversations and strategic discussions.
✨Demonstrate Problem-Solving Expertise
Be ready to discuss challenging client situations you've faced and how you resolved them positively. Highlight your approach to escalating issues appropriately within the agency, showcasing your leadership and communication skills.
✨Highlight Your Team Management Experience
Since you'll be overseeing client teams, share your experiences in building and managing successful teams. Discuss how you've ensured that your team meets client needs and delivered value, as well as any specific strategies you've implemented.
✨Prepare for Financial Discussions
Given the importance of forecasting and financial management in this role, brush up on your financial acumen. Be prepared to discuss how you've accurately forecasted opportunities and managed budgets in previous roles, especially in a performance marketing context.
