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For Companies At a Glance
- Tasks: Lead client relationships and manage challenging situations with expertise.
- Company: Join a dynamic performance marketing agency focused on innovative media solutions.
- Benefits: Enjoy competitive salary, growth opportunities, and a collaborative work culture.
- Why this job: Be at the forefront of client strategy and impact high-profile campaigns.
- Qualifications: Director-level experience in performance marketing with strong client management skills required.
- Other info: Opportunity to work with international teams and grow your leadership skills.
The predicted salary is between 48000 - 72000 £ per year.
What you will do
- Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions
- Manage challenging client situations expertly
- Resolve issues positively and escalate them appropriately within the agency where needed
- Create Client Development Plans and ensure that client teams deliver
- Lead the narrative, expected outcomes and QA in key client meetings like QBRs
- Oversee your client team’s output and value ensuring they meet client needs
- Identify opportunities for growth, accurately forecast and deliver on opportunities
- Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on
Requirements
- You’ve worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step
- You have experience of leading clients that focus on Programmatic, PPC, SEO, Social and Influencer media, supported by Strategy, Insight and Creative
- You’ve grown successful client relationships with high profile and complex clients
- You’ve helped build a client team and relish the opportunity to manage others
- You’re skilled in forecasting and financial management
- You have experience of working with teams that reside overseas
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Director, Client Experience (UK) employer: Journey Further Ltd.
Contact Detail:
Journey Further Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Client Experience (UK)
✨Tip Number 1
Focus on showcasing your experience in building and nurturing senior-level relationships. Prepare specific examples of how you've successfully managed challenging client situations and resolved issues positively, as these are key aspects of the role.
✨Tip Number 2
Highlight your expertise in Performance Marketing and Media, particularly in areas like Programmatic, PPC, SEO, Social, and Influencer media. Be ready to discuss how you've led teams in these areas and contributed to their success.
✨Tip Number 3
Demonstrate your ability to create Client Development Plans and ensure that client teams deliver on them. Share instances where you've overseen team output and value, ensuring client needs were met effectively.
✨Tip Number 4
Prepare to discuss your forecasting and financial management skills. Be specific about how you've accurately forecasted opportunities and managed contract renewals, as this will show your readiness for the Director role.
We think you need these skills to ace Director, Client Experience (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Performance Marketing and Media agencies, especially at the Director or Associate Director level. Emphasize your skills in managing complex client relationships and leading teams.
Craft a Compelling Cover Letter: In your cover letter, focus on your ability to build senior-level relationships and manage challenging client situations. Use specific examples from your past experiences that demonstrate your strategic thinking and problem-solving skills.
Showcase Relevant Achievements: Include quantifiable achievements related to client growth, contract renewals, and successful team management. This will help illustrate your capability to deliver results and meet client needs effectively.
Prepare for Interviews: Be ready to discuss your experience with Programmatic, PPC, SEO, Social, and Influencer media. Prepare to share insights on how you've successfully navigated client challenges and led teams to achieve their goals.
How to prepare for a job interview at Journey Further Ltd.
✨Showcase Your Relationship-Building Skills
Be prepared to discuss specific examples of how you've built and nurtured relationships with senior-level clients. Highlight your ability to engage in meaningful conversations and strategic discussions that have led to successful outcomes.
✨Demonstrate Problem-Solving Expertise
Expect questions about challenging client situations you've managed. Share instances where you resolved issues positively and escalated them appropriately, showcasing your expertise in handling complex scenarios.
✨Highlight Your Leadership Experience
Discuss your experience in leading client teams and how you've contributed to their development. Be ready to explain how you've overseen outputs and ensured that client needs are met effectively.
✨Prepare for Financial Management Questions
Since forecasting and financial management are key aspects of the role, come equipped with examples of how you've successfully managed budgets and delivered on financial forecasts in previous positions.
