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- Tasks: Ensure seamless guest experiences and manage operational communications for tours.
- Company: Join Australia's leading experiential tourism business with a focus on adventure.
- Benefits: Generous travel discounts, study assistance, and career progression opportunities.
- Why this job: Be part of creating unforgettable memories in a stunning location.
- Qualifications: Experience in tourism/hospitality and strong communication skills required.
- Other info: Flexible hours and a dynamic work environment await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds. Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.
About The Role
We are seeking a Guest Experience Coordinator to join our team based in Derby, WA. This role is essential in ensuring a seamless guest experience and will serve as the Derby-based primary point of contact for all operational communications related to tour updates, delays, disruptions or cancellations.
Key responsibilities will include:
- Manage timely guest arrivals and departures from Derby Airport Terminal
- Deliver Aviation Safety Briefings and assist guests with the completion of Waiver Forms
- Support Pilots with guest movements, guest check‑in and weighing process
- Ensure the presentation and cleanliness of the Terminal is always maintained to a high standard, including the presentation of the merchandise display
- Process sales for merchandise via POS and EFTPOS machines and reconcile the till as part of the end‑of‑day banking procedures
- Act as the primary contact for any delays, disruptions or cancellations affecting Horizontal Falls tours, updating both the internal team and third‑party operators as necessary
- Act as the point of contact regarding guest feedback or reviews, address guest complaints of issues promptly and—when required—escalate to the Operations Manager
- Other duties as required to assist the operation and/or the Operations Manager
About You
You will be a go‑getter, hands‑on and eager to jump in as required to ensure smooth running of the operation. Ideally you will have prior experience in a similar fast‑paced role within the tourism/hospitality industry. You will have a high attention to detail, be able to use your initiative and pivot when required, while displaying exceptional communication skills. This role is being offered on a seasonal basis, working on a rotational roster including weekends, public holidays and split shifts. As our business operates on “swings” which are based on the tides at the Horizontal Falls, some flexibility with hours will be required where you may be called upon at short notice to assist. All candidates will be required to pass a pre‑employment drug and alcohol test as part of the onboarding stage.
What We Offer
- Generous discounts on Journey Beyond travel and experiences
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Salary sacrifice remote area benefits
How to Apply
If you share our passion for tourism and thrive in a fast‑paced environment, we want to hear from you. Apply now!
Guest Experience Coordinator (Derby) | Horizontal Falls employer: Journey Beyond
Contact Detail:
Journey Beyond Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Coordinator (Derby) | Horizontal Falls
✨Tip Number 1
Get to know the company! Research Horizontal Falls and Journey Beyond. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the company culture, plus it might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest experience and tourism. Think about scenarios where you've excelled in customer service and be ready to share those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Horizontal Falls.
We think you need these skills to ace Guest Experience Coordinator (Derby) | Horizontal Falls
Some tips for your application 🫡
Show Your Passion for Tourism: When writing your application, let your love for tourism shine through! Share any experiences you've had that connect you to the industry, and why you're excited about the opportunity to work with us at Horizontal Falls.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Guest Experience Coordinator role. We want to see how you can contribute to creating those unforgettable memories for our guests!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see your qualifications and enthusiasm for the role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our amazing team!
How to prepare for a job interview at Journey Beyond
✨Know the Company Inside Out
Before your interview, make sure you research Horizontal Falls Seaplane Adventures and Journey Beyond. Understand their values, mission, and the unique experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Experience Coordinator, your role revolves around guest interactions. Prepare examples from your past experiences where you’ve successfully handled customer queries or complaints. Highlight your communication skills and ability to remain calm under pressure, as these are crucial for this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like delays or guest complaints. Think through potential scenarios beforehand and outline your approach. This will demonstrate your problem-solving skills and readiness to tackle challenges in a fast-paced environment.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional yet approachable nature of the tourism industry. Also, plan to arrive early to show your punctuality and enthusiasm for the role. It sets a positive tone right from the start!