At a Glance
- Tasks: Create unforgettable experiences for guests while working in a stunning location.
- Company: Join Australia's leading experiential tourism group with a passion for adventure.
- Benefits: Enjoy discounts on travel, study assistance, and health benefits.
- Other info: Work 10-12 days on a pontoon, followed by 3-4 days off in Broome.
- Why this job: Be part of a dynamic team and make lasting memories for guests.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.
About Us
Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds. Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.
About The Role
As a Guest Experience Officer, you will play a crucial role in representing Horizontal Falls Seaplane Adventures in a professional and passionate manner. This versatile role encompasses all aspects of guest experience, hospitality and housekeeping to ensure our guests receive the best possible experience. You will be expected to maintain the highest standards of hospitality, customer service, cleanliness and professionalism while working within a small team environment, performing all tasks in a friendly, efficient, and harmonious manner. This unique opportunity involves living and working “swings” of 10-12 days at our pontoon in Talbot Bay, followed by 3-4 days off in Broome. This role is being offered on a seasonal basis, with contracts starting in March/April and ending in October/November 2027.
Key responsibilities will include:
- Deliver an exceptional level of guest experience and product delivery in a dynamic, fast-paced environment, as reflected in our Net Promoter Scores (NPS) and guest feedback.
- Perform hospitality, food and beverage service, and housekeeping tasks in line with company standards and guidelines.
- Collaborate effectively with other Guest Experience Officers and marine team members regarding tour schedules and the coordination of timings for tours.
- Conduct engaging welcome, departure and safety briefings to guests.
- Uphold responsible service of alcohol principles and practices in everyday trade on the pontoon.
- Support merchandise sales and manage stock on the pontoon.
- Assist with the launching and docking of seaplanes at the pontoon.
- Promote a strong safety culture by ensuring incidents and hazards are promptly reported and investigated.
- Assist in resolving any guest service issues that may arise and escalated to the Guest Experience Manager if required.
About You
We are seeking passionate and dedicated individuals who thrive in fast-paced environments, can work under pressure, and are committed to delivering the highest standards of guest experience. You will possess strong public speaking skills and be able to work both autonomously as well as part of a team. You will have a natural and friendly demeanour, with a ‘can-do attitude’. The ability to effectively problem solve and manage multiple priorities will be advantageous in this role. Previous experience in hospitality, food handling, and/or housekeeping is required. Successful candidates are required to hold a valid First Aid, CPR certificate and WA RSA. All candidates will be required to pass a pre-employment drug and alcohol test as part of the onboarding stage.
What We Offer
- Generous discounts on Journey Beyond travel and experiences.
- Study Assistance Policy.
- Employee Referral Policy.
- Parental Leave program.
- Purchased Leave policy.
- Private Health discounts.
- Employee Assistance Program.
- Discounts on Journey Beyond merchandise.
- Salary sacrifice remote area benefits.
If you are enthusiastic about providing exceptional guest experiences and meet the above criteria, we would love to hear from you.
Guest Experience Officer | 2027 Season | Horizontal Falls in Broome employer: Journey Beyond
Eureka 89, part of Journey Beyond, offers a vibrant and dynamic work environment where you can thrive as an Assistant Restaurant Manager. Located atop the iconic Eureka Tower in Melbourne, you'll be immersed in a culture that values exceptional guest experiences and employee development, with generous benefits including travel discounts, study assistance, and opportunities for career progression. Join a passionate team dedicated to creating memorable moments in a premium hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Officer | 2027 Season | Horizontal Falls in Broome
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Journey Beyond are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Guest Experience Officer | 2027 Season | Horizontal Falls in Broome
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Journey Beyond.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Journey Beyond. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Journey Beyond
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
