At a Glance
- Tasks: Join a vibrant team to create delicious food and deliver amazing customer service.
- Company: Be part of Pret, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Flexible hours, competitive pay, and opportunities for growth in a fun environment.
- Other info: Perfect for students looking for a dynamic job with great career prospects.
- Why this job: Make a real impact by wowing customers and working with a passionate team.
- Qualifications: No experience needed, just a positive attitude and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen and front of house. They are responsible for creating an efficient & welcoming environment, engaging and “wowing” our customers, and producing great quality Pret food. Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key Responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs, delivering outstanding and amazing service.
- To complete F/O to Pret standards, maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Points of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers.
- I complete all training, to enable me to understand the Pret standards and safety processes I must follow.
- I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM training in a timely manner.
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality.
Team Member star employer: Joup Pret
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where every Team Member Star plays a crucial role in delivering exceptional service and delicious food. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our shops, ensuring that you not only thrive in your role but also develop valuable skills for your career. Located in a bustling environment, working at Pret means being part of a dynamic team that values collaboration, creativity, and a shared passion for quality, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member star
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into a few shops and soak up the atmosphere. Pay attention to how the team interacts with customers and each other. This will help you understand what it means to be part of the Pret family.
✨Tip Number 2
Show off your teamwork skills! During your interview, share examples of how you've worked well in a team before. Pret values collaboration, so let them know how you can contribute to creating that efficient and welcoming environment.
✨Tip Number 3
Be ready to demonstrate your customer service skills! Think of a time when you went above and beyond for a customer. Pret loves 'wowing' their customers, so make sure you highlight your ability to engage and deliver amazing service.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you're serious about joining the Pret team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Team Member star
Some tips for your application 🫡
Show Your Team Spirit:When writing your application, let us know how much you love working in a team! Share examples of how you've collaborated with others to create a positive environment. We want to see that you're all about teamwork, just like we are at Pret.
Highlight Your Customer Service Skills:Make sure to mention any experience you have in providing amazing service. Talk about how you've engaged with customers and gone the extra mile to 'wow' them. We’re looking for those who can bring a smile to our customers' faces!
Know Your Stuff:Familiarise yourself with Pret's standards and values before applying. In your application, show us that you understand what it means to maintain cleanliness, productivity, and quality. This will demonstrate that you're ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Pret family!
How to prepare for a job interview at Joup Pret
✨Know Your Pret Standards
Before the interview, make sure you’re familiar with Pret's standards and values. Brush up on the 6 Key Points of Service and Production. This will show that you understand what it takes to create a welcoming environment and deliver amazing service.
✨Showcase Teamwork Skills
Since teamwork is crucial for this role, think of examples from your past experiences where you worked effectively in a team. Be ready to discuss how you balanced workloads and supported your colleagues, as this will demonstrate your ability to fit into their shop culture.
✨Engage with Enthusiasm
During the interview, let your passion for customer service shine through. Pret values engaging and 'wowing' customers, so share any relevant experiences where you went above and beyond to provide excellent service. A positive attitude can make a big difference!
✨Prepare Questions
Have a few questions ready to ask your interviewer about the role or the team. This shows your interest and enthusiasm for the position. You might ask about training opportunities or how the team collaborates to maintain high standards in the shop.
