At a Glance
- Tasks: Join our team to create delicious food and deliver amazing customer service.
- Company: Be part of Pret, a vibrant and welcoming food company.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunities for growth and development in a supportive team.
- Why this job: Make a difference by serving great food and connecting with customers.
- Qualifications: No experience needed, just a passion for teamwork and service.
The predicted salary is between 11 - 13 £ per hour.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen and front of house. They are responsible for creating an efficient & welcoming environment, engaging and "wowing" our customers, and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key responsibilities
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across the team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
- TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
- TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers.
- I complete all training, to enable me to understand the Pret standards and safety processes I must follow.
- I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM training in a timely manner.
- To adhere to financial standards on tills.
- TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality.
Team Member employer: Joup Pret
Joup Pret in Edinburgh is an excellent employer that values its team members by fostering a vibrant and supportive work culture. With competitive pay, performance bonuses, and the added perk of free food during shifts, employees are encouraged to thrive in a fast-paced environment while developing their skills in customer service and teamwork. The company prioritises employee growth and satisfaction, making it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the Pret vibe! Before your interview, pop into a local shop and soak up the atmosphere. Pay attention to how the team interacts with customers and each other. This will help you understand what it means to be part of the Pret family.
✨Tip Number 2
Show off your teamwork skills! During interviews or networking, share examples of how you've worked well in a team before. Pret values collaboration, so let them know you're all about supporting your mates and keeping things running smoothly.
✨Tip Number 3
Be ready to demonstrate your customer service skills! Think of a time when you went above and beyond for a customer. Pret loves those 'wow' moments, so be prepared to share your stories that highlight your ability to engage and impress.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, you can keep an eye on any updates or new roles that pop up. Let’s get you on board with the Pret team!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Team Spirit:When you're writing your application, make sure to highlight your teamwork skills. We love candidates who can work well with others and contribute to a positive atmosphere, just like we do at Pret!
Know Your Stuff:Familiarise yourself with Pret's standards and values. Mentioning your understanding of our 6 Key Points of Service and Production in your application will show us that you’re ready to hit the ground running.
Be Engaging and Personable:Your written application is your first chance to impress us! Use a friendly tone and let your personality shine through. We want to see how you would engage with our customers and create that welcoming environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey to becoming a Pret Team Member.
How to prepare for a job interview at Joup Pret
✨Know Your Pret Standards
Before the interview, make sure you’re familiar with Pret's key points of service and production. Brush up on their cleanliness and health & safety standards too. This shows that you’re not just interested in the job, but you understand what makes Pret special.
✨Show Off Your Team Spirit
Since teamwork is crucial for this role, be ready to share examples of how you've worked well in a team before. Think about times when you balanced workloads or helped a teammate out. This will demonstrate your ability to fit right in with the Pret crew.
✨Engage with Customer Service Scenarios
Prepare for questions about customer service by thinking through how you would handle different situations. For instance, how would you respond to a customer complaint? Showing that you can deliver amazing service under pressure will impress the interviewers.
✨Dress to Impress (and to Fit In)
Make sure you wear something clean and presentable for your interview. While you won’t need to wear a full uniform, looking neat shows that you respect the company’s standards. Plus, it sets the tone for how you’ll represent Pret if you get the job!
