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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and inspire your team to deliver exceptional service.
- Company: Join the beloved Pret a Manger family, known for quality and sustainability.
- Benefits: Competitive salary, career growth, and a positive work environment.
- Why this job: Make a real impact in a dynamic role while supporting a passionate team.
- Qualifications: Leadership experience in hospitality and strong communication skills.
- Other info: Be part of a company that values fresh ingredients and community support.
The predicted salary is between 28800 - 48000 £ per year.
Are you a dynamic leader with a passion for driving excellence in customer service and team performance? We are seeking an enthusiastic and experienced General Manager to lead our team and uphold the exceptional standards of Pret a Manger.
Role Overview: As a General Manager, you will be responsible for overseeing all aspects of store operations, including staffing, sales, financial management, and customer satisfaction. You will lead by example, motivating and inspiring your team to deliver exceptional service while driving business growth and profitability.
Key Responsibilities:
- Lead and manage all aspects of store operations, including staffing, scheduling, and inventory management.
- Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
- Foster a positive and inclusive work environment by coaching, training, and developing team members.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Prepare and analyze financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
- Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
Skills and experience:
- Previous experience in a leadership role within the hospitality industry.
- Strong interpersonal and communication skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with a focus on attention to detail.
Pret Behaviours:
- Passion
- Clear Communication
- Team Working
- Great Execution
- Open to Change
- Business Sense
- Realising Potential
- One Pret
- Thoughtful Leadership
We are Pret a Manger, a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we are dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s partly what we think makes Pret special.
If you are ready to take the next step in your career and lead a passionate team dedicated to providing exceptional service, we would love to hear from you! Apply now to join the Pret a Manger family and make a difference in the lives of our customers and team members alike.
General Manager employer: Joup Pret
Contact Detail:
Joup Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity at Pret a Manger!
✨Tip Number 2
Prepare for those interviews by researching Pret's values and behaviours. Show us how your leadership style aligns with our passion for customer service and team performance. We want to see that you can embody the One Pret spirit!
✨Tip Number 3
Practice your pitch! Be ready to share specific examples of how you've driven sales and improved team performance in your previous roles. We love hearing about your successes and how you can bring that energy to our team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Pret a Manger family. Let's make it happen!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and team leadership shine through. We want to see how your passion aligns with our mission at Pret a Manger!
Tailor Your Experience: Make sure to highlight your previous leadership roles in the hospitality industry. We’re looking for specific examples of how you’ve driven sales and fostered a positive work environment.
Be Clear and Concise: Use clear communication in your application. We appreciate straightforwardness, so keep your sentences focused and to the point while showcasing your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Pret family.
How to prepare for a job interview at Joup Pret
✨Know Your Stuff
Before the interview, dive deep into Pret a Manger's values and mission. Understand their commitment to quality and sustainability, and be ready to discuss how your leadership style aligns with their focus on customer service and team performance.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your ability to lead a diverse team. Think about times when you motivated your team or handled challenges effectively, especially in a hospitality setting.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Practice responding to scenarios where you had to manage staff conflicts or handle customer complaints with professionalism and empathy.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team culture, upcoming initiatives, or how success is measured in the General Manager role. This shows your genuine interest in the position and the company.
