At a Glance
- Tasks: Join our team to create delicious food and provide amazing service to customers.
- Company: Be part of Pret, a vibrant and welcoming environment.
- Benefits: Flexible hours, team discounts, and opportunities for growth.
- Other info: Perfect for students looking for a fun and dynamic work environment.
- Why this job: Make a real impact by wowing customers and working with a passionate team.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 22000 - 25000 £ per year.
A Pret Team Member or Team Member Star works as part of a team in a Pret shop in the kitchen and front of house. They are responsible for creating an efficient and welcoming environment, engaging and “wowing” our customers and producing great quality Pret food.
Key focuses for the role are teamwork, 6 key points of service, 6 key points of production, cleanliness, and productivity.
Key responsibilities:
- To maintain good relationships with all of the shop’s team.
- To take on jobs to balance workload across the team.
- To work in any area FOH and Kitchen, as requested by your manager (Hot Food, Coffee, etc).
- To work together to ensure the FOH and Kitchen and delivery business is the best it can be.
- To have a good knowledge of Pret standards in all areas of the shop.
- To understand the importance of the Hot Chef and Barista roles and have completed the training in these areas, as outlined in the TM training plan.
TM Star: To be an “Ace in Place” within your shop team. To act as a role model to other TMs demonstrating good Pret knowledge.
Amazing Service: 6 Key Points of Service
- To always follow the 6 Key Points of Service.
- To serve customers efficiently, politely and quickly in an engaging manner.
- To take the time to respond to customers’ needs delivering outstanding and amazing service.
- To complete F/O to Pret standards maintaining beautiful Langars, merchandising and seating areas.
- To bust queues through speed of service and calling to customers.
- To wear a clean and immaculate uniform at all times whilst on shift.
- To ensure products are presented in bags or on trays according to Pret standards.
TM Star: To consistently have high performance in till speed and accuracy.
Delicious Food & Drink: 6 Key Points of Production
- To create delicious food according to Pret standards in an efficient, safe environment.
- To always follow the 6 Key Point of Production.
- To ensure stock is rotated and used according to standard.
Well Loved Shop: Cleanliness and Health & Safety
- To adhere to all aspects of kitchen health & safety and food safety in accordance with Pret standards.
- To inform the shop management team of any safety concerns immediately.
- I am responsible for ensuring I follow Food Safety Standards; and for the Health and Safety of my team and customers.
- I complete all training, to enable me to understand the Pret standards and safety processes I must follow.
- I ensure I follow these processes at all times.
- I immediately tell my Manager when I believe standards or processes are not being met.
Shop Profitability: Productivity
- To complete and pass all TM and TM training in a timely manner.
- To adhere to financial standards on tills.
TM Star: To consistently have high performance in bench productivity while maintaining good MTS quality.
Team Member star in Edinburgh employer: Joup Pret
At Pret, we pride ourselves on fostering a vibrant and inclusive work culture where teamwork and exceptional service are at the heart of everything we do. As a Team Member Star, you'll not only enjoy competitive benefits and opportunities for personal growth but also be part of a community that values your contributions and encourages you to shine in your role. With a focus on delivering delicious food and outstanding customer experiences, working at Pret means being part of a well-loved brand that truly cares about its people and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member star in Edinburgh
✨Tip Number 1
Get to know the Pret vibe! Spend some time in a shop, observe how the team interacts and serves customers. This will help you understand the culture and show your genuine interest during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family, focusing on the 6 Key Points of Service. Being able to demonstrate your ability to engage and wow customers will set you apart.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well in a team before. Pret values collaboration, so highlight your ability to balance workloads and support your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to tailor your application to reflect your understanding of Pret standards and your enthusiasm for the role.
We think you need these skills to ace Team Member star in Edinburgh
Some tips for your application 🫡
Show Your Team Spirit:When you're writing your application, make sure to highlight your teamwork skills. We love candidates who can work well with others and contribute to a positive environment, just like we do at Pret!
Know Your Pret Standards:Familiarise yourself with the key points of service and production mentioned in the job description. Demonstrating your understanding of these standards in your application will show us that you're ready to hit the ground running.
Be Engaging and Personable:Your written application should reflect your personality! Use a friendly tone and let your enthusiasm for providing amazing service shine through. We want to see how you can 'wow' our customers!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you started on your journey to becoming a Team Member Star at Pret.
How to prepare for a job interview at Joup Pret
✨Know Your Pret Standards
Before the interview, make sure you’re familiar with Pret's standards and values. Brush up on the 6 Key Points of Service and Production, as well as cleanliness and health & safety protocols. This knowledge will show that you're serious about the role and ready to contribute from day one.
✨Showcase Teamwork Skills
Since teamwork is crucial for this position, think of examples from your past experiences where you successfully worked in a team. Be ready to discuss how you balanced workloads and supported your colleagues, as this will demonstrate your ability to fit into the Pret environment.
✨Engage with Customer Service Scenarios
Prepare for questions about customer service by thinking of times when you went above and beyond for a customer. Highlight your ability to respond to their needs and deliver amazing service, as this is a key focus for the role. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Dress to Impress
First impressions matter! Make sure to wear a clean and smart outfit to your interview. While you won’t be in uniform yet, showing that you understand the importance of presentation will reflect well on your commitment to the role and the brand.
