At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Experience a fun work environment with plenty of chances to shine and grow.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for great customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers' needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team's knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers' eyes.
- Demonstrate due diligence and report and escalate any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret's Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Team Leader in Edinburgh employer: Joup Pret
Pret A Manger is an exceptional employer that prioritises the growth and development of its team members, offering comprehensive training pathways and hands-on support to help you reach your full potential. With a vibrant work culture centred around kindness, honesty, and generosity, employees are empowered to deliver outstanding service while enjoying a collaborative environment that values safety and quality. Located in a bustling area, Pret A Manger provides unique opportunities for career advancement and the chance to be part of a well-loved brand committed to delicious food and exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with yours. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for delicious food and how you can contribute to maintaining high standards at Pret. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It’s a simple way to keep you on their radar and show your genuine interest in the role.
We think you need these skills to ace Team Leader in Edinburgh
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your experience in leading teams. We want to see how you've supported and coached others to reach their potential, just like the role requires!
Emphasise Customer Service:Pret is all about amazing service, so don’t forget to mention any experience you have in delivering top-notch customer service. Share examples of how you've empowered your team to create engaging experiences for customers.
Be Specific About Food Safety:Since food safety is crucial, include any relevant experience you have with health and safety standards. We’re looking for candidates who can ensure that safety checks are consistently followed and maintained.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Joup Pret
✨Know the Pret Values
Before your interview, make sure you understand Pret A Manger's core values: Be Kind, Be Honest, and Be Generous. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for a Team Leader role.
✨Showcase Your Coaching Skills
As a Team Leader, you'll be expected to support and coach your team. Prepare specific examples of how you've successfully trained or mentored others in previous roles. Highlight your approach to giving feedback and fostering a positive team environment.
✨Understand the Speed of Service Principles
Familiarise yourself with the 6 Key Points of Service and how they apply to the role. Be ready to discuss how you would ensure your team adheres to these principles while maintaining high standards of customer service.
✨Demonstrate Your Problem-Solving Abilities
Think about times when you've had to take corrective action in a fast-paced environment. Be prepared to share these experiences during your interview, focusing on how you identified issues and implemented solutions to maintain safety and quality.
