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For Companies At a Glance
- Tasks: Lead and coach a dynamic team to deliver amazing service and delicious food.
- Company: Join Pret A Manger, a beloved brand known for its fresh food and friendly atmosphere.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Experience a fun work environment with plenty of chances to shine and grow.
- Why this job: Be part of a vibrant team that values kindness, honesty, and generosity.
- Qualifications: Leadership skills and a passion for great customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
THE RIGHT PRET PEOPLE
- Support and coach the team to ensure they reach their potential in both the shop and kitchen.
- Support the training pathways to ensure training happens on time.
- Lead by example and be hands-on when required.
- Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities.
- Coach the team for good performance by offering good regular feedback and praises.
AMAZING SERVICE
- Lead the Speed of Service principles.
- Ensure the team consistently follows the 6 Key Points of Service.
- Follow the MBWA principles.
- Empower the team to deliver engaging Joy of Pret activities.
- Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous.
- Ensure the Coffee Calling System is followed efficiently.
- Ensure all Marketplace orders are prepared promptly and accurately.
DELICIOUS FOOD AND DRINK
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Ensure the 11-Step Production Process is always followed to guarantee customer safety and that each product is accurately made and labelled.
- Always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness.
- Ensure How to Cards are used and followed consistently to deliver Pret standards.
- Ensure Line Checks are carried out successfully and any improvement needs actioned.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
- Continually develop the team’s knowledge about the quality of our food and coffee.
- Ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
WELL-LOVED SHOP
- Ensure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- Ensure that all safety checks are correctly monitored and recorded.
- Take corrective action immediately on issues that affect customers, the team or sales.
- Ensure the shop is clean, safe and the equipment is always well maintained.
- Follow the Managing by Walking Around (MBWA) principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes.
- Demonstrate due diligence and report and escape any quality issues.
SHOP PROFITABILITY
- Maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering & Production).
- Carry out ordering accurately and in line with the business needs.
- Lead, monitor and follow up on Mystery Shopper requirements.
- Ensure good stock control by following the 7 Steps of Unaccounted.
- Ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety.
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
GROWING SALES
- Always follow merchandising guidelines and ensure marketing is used effectively to drive sales.
- Support the execution of successful food launches.
- Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met.
- Support Marketplace opportunities.
Team Leader in Dundee employer: Joup Pret
Contact Detail:
Joup Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret A Manger's values and how they align with your own. This will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully coached or supported a team. Be ready to share these stories during your interview to demonstrate your hands-on approach.
✨Tip Number 3
Show your passion for food and service! Talk about your love for quality food and customer satisfaction. This will resonate well with Pret's focus on delicious offerings and amazing service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Pret team.
We think you need these skills to ace Team Leader in Dundee
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've supported and coached others to reach their potential, just like the role requires.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate how you've followed service principles or ensured food quality. This helps us understand how you can contribute to our amazing service and delicious food standards.
Emphasise Teamwork: Talk about how you've empowered your team and fostered a positive work environment. We love candidates who can show they value collaboration and can lead by example, so let that shine through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Pret.
How to prepare for a job interview at Joup Pret
✨Know the Pret Values
Before your interview, make sure you understand the core values of Pret A Manger. They focus on kindness, honesty, and generosity. Be ready to share examples of how you've embodied these values in your previous roles, especially in team leadership.
✨Showcase Your Coaching Skills
As a Team Leader, you'll be expected to support and coach your team. Prepare specific examples of how you've successfully trained or mentored others in the past. Highlight your approach to giving feedback and how you empower team members to reach their potential.
✨Demonstrate Your Service Mindset
Pret A Manger prides itself on amazing service. Think about times when you've gone above and beyond for customers or led a team to improve service speed. Be ready to discuss how you would implement the Speed of Service principles in your role.
✨Understand Food Safety Standards
Food safety is crucial in this role. Brush up on the relevant health and safety standards and be prepared to discuss how you've ensured compliance in previous positions. Showing that you prioritise safety will demonstrate your commitment to maintaining Pret's high standards.