At a Glance
- Tasks: Support the Store Manager and create a unique shopping experience for customers.
- Company: Join Joules, a vibrant brand that celebrates British heritage.
- Benefits: Enjoy discounts on top brands, life assurance, and a balanced work-life.
- Other info: We offer workplace adjustments to support all candidates.
- Why this job: Be part of a dynamic team and make a real impact in retail.
- Qualifications: Previous retail supervisory experience with a focus on customer service.
The predicted salary is between 25000 - 30000 £ per year.
Assistant Store Manager – 38.75 hours per week. Shift schedule: Monday 09:15 – 17:45, Wednesday 09:15 – 17:45, Thursday 09:15 – 17:45, Friday 09:15 – 17:45, Saturday 09:15 – 17:45.
About the Role
The grass is greener at Joules! As an Assistant Store Manager you will support and step into the Store Manager’s shoes when needed. Your passion for Joules people and products will shine through your store’s performance. We look for someone who is commercially driven, marketing savvy, and able to create a unique shopping experience for the Joules brand.
About You
You will need to have previous experience working to KPIs and targets with a strong customer service focus, either in a retail supervisory or assistant manager role. You should be able to understand individual needs to help develop your sales team, support the Store Manager in setting up and managing exceptional retail operational standards and in store efficiencies to drive profitability.
Benefits
- We offer a package of financial rewards and wellbeing benefits to help you achieve a perfect balance of work and play.
- Recognition and rewards for doing a great job and achieving great results.
- 25% off most Joules, NEXT, MADE, Lipsy, Gap and Victoria's Secret products (when purchased through NEXT).
- 10% off most partner brands & up to 15% off Branded Beauty.
- Uniform allowance.
- Access to fantastic discounts at our Staff Shops.
- Life assurance.
- Discounted health plan for you and your family.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
About Us
At Joules, we honour our British heritage while creating products and experiences that delight, inspire, and connect with our customers every day. We are committed to bringing freshness and innovation to our collections, delivering style, quality, and joy in every season.
Supporting Your Application
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. If you need support with your application due to a disability or long‑term condition, please email retail_joulesHR@next.co.uk (include ‘Workplace Adjustments’ in the subject line) or call us at 0116 479 2223 / 0044 116 479 2223.
Joules Assistant Store Manager - Norwich (N118970) employer: Joules
At Joules, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and teamwork. As an Assistant Store Manager in Norwich, you will enjoy a range of benefits including generous discounts, a uniform allowance, and opportunities for personal growth within a supportive environment. Join us to be part of a brand that values its people and fosters a sense of community while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Joules Assistant Store Manager - Norwich (N118970)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Joules, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Joules!
We think you need these skills to ace Joules Assistant Store Manager - Norwich (N118970)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Joules, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Joules and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Joules that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Joules
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
