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- Tasks: Coordinate wholesale operations, manage customer data, and ensure timely order fulfilment.
- Company: Join Joules, a vibrant British lifestyle brand inspired by the countryside and coastal adventures.
- Benefits: Enjoy 25% off products, fantastic discounts, a clothing allowance, and great learning opportunities.
- Why this job: Be part of a creative team, learn from industry leaders, and celebrate success together.
- Qualifications: Passion for fashion, strong attention to detail, and excellent communication skills are essential.
- Other info: This is a full-time, on-site role at Joules' Head Office in Market Harborough.
The predicted salary is between 27000 - 42000 £ per year.
Ready to start your Joules Journey? We believe in dressing well for the weekend, every weekend. We are inspired by the countryside, coasts and towns in which we love to spend time. We champion our customers’ style every step of the way and our people are no exception to this.
Prepare to be part of a dynamic, hard-working, collaborative and inspirational team, creating and bringing product to market season after season for our iconic British brand. You can expect a journey outlined with clear goals and aspirations shared by the whole business whilst building cross-collaborative relationships including the opportunity to work with our Founder; Tom Joule, and his Senior Team who have a wealth of knowledge to share.
Your role of Wholesale Operations Coordinator sits within our friendly and creative Wholesale department.
What to expect on a day to day basis:
- Ensuring customer data is accurate and up to date systemically.
- Accurate Customer Info - Templates & Barcodes.
- Maintaining customer orders to ensure accuracy and on time fulfilment.
- Internal & External comms- full conversion of order-book.
- Use reports to manage customer orders and on time dispatch.
- Building strong knowledge and relationship with customer base and internal stakeholders.
- Responding promptly (within 48 hours) to any external customer emails.
- Contributing during meetings both internally and externally.
- Maintaining the Orders and Returns Wholesale Inbox.
- Assisting the team with ad hoc requests for support e.g. templates.
- Monitoring internal returns documents and keeping these up to date.
- Providing first class customer service to wholesale partners (phone, email and face to face).
About You:
To really shine within the role of Wholesale Operations Coordinator you must be able to work flexibly and at pace with a passion for the Fashion industry. However, what we value most here at Joules is your ability to really align with who we are. So, if you:
- Have a keen interest in the fashion and retail industry
- Want to be part of a team who loves getting stuff done
- Have a genuine team spirit
- Are fearlessly creative with ideas to share
- Are not afraid to fail and grow
- Have a genuine positivity for the future of our brand and all we can achieve
- Are adaptable and can embrace change
- Can work collaboratively and are always ready to give it your all
- Enjoy celebrating success
Then look no further, the role of Wholesale Operations Coordinator at Joules was made for you!
From a technical and operational perspective, it would also be advantageous if you have:
- An affinity for data processing with a strong attention to detail.
- You must be a team player and enjoy working within a cross collaborative environment.
- Being resourceful and adaptable are essential.
- Knowledge of the Google Suite would be desirable.
- Self-motivation and the ability to manage priorities.
- Good planning, organisation and problem solving skills.
- Excellent verbal and written communication.
Where will you be working?
This is a full time, on-site role based at ‘The Barn’ - Joules’ purpose built Head Office in Market Harborough, Leicestershire. We value your dedication and understand the importance of balance. This role is office based and typically requires 5 days a week working onsite, as we believe this is where we make the best decisions together. We do offer discretionary flexibility to support your needs and help you navigate life's demands as and when your work allows.
Your Application
Please note that applications not accompanied by a relevant cover letter are unlikely to be progressed. We highly recommend that your application follows the guidance set out here.
About Us
Give your career a breath of fresh (countryside) air. For the colourful and carefree who make the most out of life, Joules is the British country lifestyle brand that encourages all of life’s adventures. At Joules, we design clothing, accessories and homeware for all the family. Alongside a whole lot more. We are inspired by nature. We have fun. And we care.
It’s been quite a journey from when we started way back in 1989. And thanks to staying true to our roots, and a team that is always wanting to do better, we’re pleased that the adventure is as exciting as ever. We think it’s your time to join in the fun.
About The Team
- 25% off most Joules, NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
- Up to 10% off most partner brands & Branded Beauty products
- Access to fantastic discounts at our staff shops
- Clothing Allowance
- Family Day and Volunteering Leave
- Reward Schemes - From a cycle to work scheme to discounts with nearly 1000 retailers
- Life assurance
- Pension
- Fantastic L&D opportunities
- A bold and vibrant place to work
- Free on-site Parking & low cost EV charging points
Conditions apply to all benefits. These benefits are discretionary and subject to change. We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email headoffice_joulesHR@next.co.uk (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.
Joules Wholesale Operations Coordinator employer: Joules
Contact Detail:
Joules Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Joules Wholesale Operations Coordinator
✨Tip Number 1
Familiarise yourself with Joules' brand values and product lines. Understanding their countryside-inspired aesthetic and customer base will help you connect better during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Joules on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with data processing and customer service. Since the role requires attention to detail and strong communication skills, think of specific examples that showcase these abilities.
✨Tip Number 4
Show your enthusiasm for the fashion industry by staying updated on current trends and challenges. Being able to discuss recent developments in retail can demonstrate your passion and commitment to the role.
We think you need these skills to ace Joules Wholesale Operations Coordinator
Some tips for your application 🫡
Craft a Tailored Cover Letter: Make sure to write a cover letter that specifically addresses the Wholesale Operations Coordinator role at Joules. Highlight your passion for the fashion industry and how your skills align with their values and expectations.
Showcase Relevant Experience: In your CV, emphasise any previous experience in operations or customer service roles, particularly within the retail or fashion sectors. Use specific examples to demonstrate your attention to detail and ability to manage customer relationships.
Highlight Your Team Spirit: Joules values collaboration and a positive team spirit. In your application, mention instances where you successfully worked as part of a team, showcasing your adaptability and resourcefulness.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear communication is essential for this role. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Joules
✨Show Your Passion for Fashion
Make sure to express your genuine interest in the fashion and retail industry during the interview. Share any relevant experiences or insights that demonstrate your enthusiasm for the brand and its values.
✨Highlight Your Team Spirit
Joules values collaboration, so be prepared to discuss examples of how you've successfully worked in teams. Emphasise your ability to contribute positively and support your colleagues in achieving common goals.
✨Demonstrate Attention to Detail
Since the role involves managing customer data and orders, showcase your strong attention to detail. You might want to mention specific instances where your meticulousness led to successful outcomes in previous roles.
✨Prepare for Customer Service Scenarios
As providing excellent customer service is crucial, think of examples where you've handled customer inquiries or issues effectively. Be ready to discuss how you would approach similar situations at Joules.
