At a Glance
- Tasks: Deliver top-notch customer service by managing orders, complaints, and inquiries efficiently.
- Company: Join Jotun Paints, a people-focused company with a vibrant culture.
- Benefits: Enjoy up to 20% annual bonus, 25 days holiday, and health support.
- Other info: Opportunities for growth in a supportive environment that values diversity.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 31500 - 38500 £ per year.
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.
Responsibilities:
- Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
- Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
- Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
- Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
- Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
- Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
- Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
- Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
- Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
- Handle approved Sales Returns with appropriate charge information and create credit notes when required.
What We Offer:
- Up to 20% bonus annually
- 25 days holiday, plus public holidays, plus a 'Jotun Day'
- Competitive company pension scheme
- Health support package including cash back for wide range of treatment including dental, physiotherapy and prescriptions
- Subsidised on site Canteen meals
- On-site gym available
- Fantastic family focused policies on site
Customer Service Co Ordinator - Fixed Term employer: Jotun
Jotun Paints (Europe) Ltd is an excellent employer, offering a dynamic work environment where innovation and safety are at the forefront of our operations. With a strong commitment to employee development and continuous improvement, we provide ample opportunities for growth within our long-established chemical manufacturing site. Our collaborative culture fosters teamwork across various departments, ensuring that every project contributes to both personal and professional fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Co Ordinator - Fixed Term
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Jotun.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Jotun. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Co Ordinator - Fixed Term
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Jotun.
How to prepare for a job interview at Jotun
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Jotun's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Jotun offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
