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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders efficiently.
- Company: Join a dynamic team at a leading company focused on customer satisfaction.
- Benefits: Enjoy competitive pay, bonuses, health support, and a subsidised canteen.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and a positive attitude are essential.
- Other info: Flexible work environment with great team spirit and career growth.
The predicted salary is between 30000 - 42000 £ per year.
Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.
Responsibilities
- Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
- Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
- Coordinate the activities within the Customer Service Department, assuring that the Customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
- Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
- Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
- Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
- Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
- Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
- Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
- Handle approved Sales Returns with appropriate charge information and create credit notes when required.
What We Are Looking For
- Be flexible in their approach to work.
- Be structured in their daily tasks / with consistent organisational skills.
- Have excellent communication skills.
- Demonstrate a positive work attitude.
- Have excellent attention to detail and time management.
- Work well as a member of a team.
- Have the ability to work in a fast-paced environment.
What We Offer
- We offer a competitive benefits package e.g. Up to 20% bonus annually
- Competitive company pension scheme
- Health support package including cash back for a wide range of treatments including dental, physiotherapy and prescriptions
- Subsidised canteen
- On-site gym available
- Fantastic family focused policies offered
Customer Service Coordinator in Scunthorpe employer: Jotun Performance Coatings
Contact Detail:
Jotun Performance Coatings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Scunthorpe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you nail those tricky questions. Focus on showcasing your customer service experience and how you handle complaints effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from the interview to remind them of your conversation and show your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Coordinator in Scunthorpe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service. We want to see how your skills align with our need for excellent communication and organisational abilities.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've effectively handled customer complaints or inquiries in the past. We love seeing candidates who can think on their feet and come up with sound solutions!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to details like order processing and invoicing, so make sure your writing reflects that.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jotun Performance Coatings
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of a Customer Service Coordinator. Familiarise yourself with the responsibilities listed in the job description, such as processing orders and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've excelled in customer service. Whether it’s resolving a complaint or coordinating an order, having concrete examples ready will allow you to showcase your skills effectively during the interview.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would handle customer inquiries or complaints.
✨Show Your Team Spirit
This position requires working closely with various departments, so be prepared to discuss how you collaborate with others. Share examples of how you've worked as part of a team in the past, highlighting your flexibility and positive attitude.
