At a Glance
- Tasks: Support sales by ensuring technical accuracy and handling customer complaints effectively.
- Company: Join Jotun, a leading global manufacturer of paints and coatings.
- Benefits: Enjoy a competitive salary, benefits package, and opportunities for international travel.
- Other info: Be part of a diverse team committed to growth and sustainability.
- Why this job: Make a real impact in a supportive environment while developing your skills.
- Qualifications: Strong communication skills and the ability to work independently are essential.
The predicted salary is between 40500 - 49500 £ per year.
SUMMARY OF THE ROLE
Support sales in selling technically correct systems and use of products by quality assuring that bids are in accordance with technical requirements and taking part in customer meetings to minimise risks to Jotun and ensure that customers’ expectations are met. Support complaints handling by carrying out investigations, identification of possible root causes and documentation of assigned complaints in order to conclude the technical aspect of a complaint.
RESPONSIBILITIES
- Verify the quality of technical information in bids and specifications by ensuring that written documentation contains reliable and correct technical information to ensure compliance with global standards and customer requirements, and that Jotun is perceived as a preferred supplier.
- Support sales personnel by providing relevant documentation, making draft specifications and project-specific procedures to ensure that the right products and solutions are used for the right purpose and in line with customer expectations.
- Responsible for handling complaint cases by investigation, analysis of possible root causes, reporting and executing all stages of complaint handling to its conclusion.
- Support the sales units in the use of TSS tools as part of the sales process such as Risk Calculators, Project Evaluation documents and guarantees.
- Continuously evaluate and comment on risk assessments by identifying potential risks and suggesting countermeasures in order to minimise risk exposure to Jotun.
- Ensure that all technical inquiries from customers (via sales) on product use, risk assessments, and guarantees are responded to in a timely manner as per Jotun policies and technical guidelines ensuring the correct use of products/specifications.
- Share learning and knowledge from complaint cases by documenting corrective actions taken and their effectiveness, in order to limit the occurrence of the claim and Jotun’s risk exposure.
- Conduct site inspection of coating projects as required.
WHAT WE ARE LOOKING FOR
- Demonstrate that they can act on their own initiative.
- Persuade others, promote plans and their ideas successfully.
- Use methodical methods of working with clear priorities allocating resources appropriately.
- Be effective in their communication with clear and precise messages that are delivered in a structured manner.
- Be aware of their own development needs and use their strengths to further develop.
WHAT WE OFFER
- A supportive working environment.
- Competitive salary and benefits package.
- Company pension.
- Opportunity for international travel.
Trainee- Technical Sales Support Engineer employer: Jotun Dekorativ Marketing
Jotun Paints (Europe) Ltd is an excellent employer for Warehouse Operatives, offering a friendly and supportive work culture that prioritises employee well-being and professional growth. With access to on-the-job training and the Jotun Academy, alongside competitive benefits such as a pension scheme, in-house gym, and free product allowances, employees are encouraged to thrive in a dynamic environment focused on continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee- Technical Sales Support Engineer
✨Get the Inside Scoop
Tap into your uni's career services – they often have connections with local businesses looking for trainees in sales and business development. Attend any relevant workshops or seminars; you might just bump into your future boss from Jotun Dekorativ Marketing!
✨Network, Network, Network!
Join sales and business development groups on platforms like LinkedIn and Facebook. Don’t just lurk, engage! Comment on posts, ask questions, and build relationships with others in the industry – it’s a goldmine for opportunities that might not be listed on job boards.
✨Show Off Your Skills
Consider creating a personal website or a simple LinkedIn portfolio where you can showcase any sales-related projects or experiences. Include case studies from your coursework, part-time jobs, or even mock sales pitches to make yourself stand out when you apply to Jotun Dekorativ Marketing.
✨Attend Industry Events
Keep an eye out for local career fairs or networking events specifically aimed at the sales and business development sector. These are perfect for making direct connections; you can show your enthusiasm face-to-face. Plus, you never know – you might meet someone hiring at Jotun Dekorativ Marketing!
We think you need these skills to ace Trainee- Technical Sales Support Engineer
Some tips for your application 🫡
Showcase Your Communication Skills:In sales and business development, communication is key. Make sure your CV or cover letter highlights your ability to engage and persuade—think about experiences where you've successfully connected with others, whether it was in school projects or previous roles. We want to see how you can effectively convey your ideas!
Demonstrate Your Passion for Sales:When applying for a trainee role, it’s important to show your enthusiasm for the field. Share any relevant coursework, workshops, or experiences that sparked your interest in sales. We love to see candidates who are keen to learn and grow, so don’t hold back on expressing your passion for the industry!
Tailor Your Application for Jotun Dekorativ Marketing:Each company has its own style and values. Take some time to research Jotun Dekorativ Marketing and tweak your CV and cover letter accordingly. Mention aspects of their business that resonate with you, and highlight how your goals align with theirs. It shows you’ve done your homework and genuinely want to be part of their team!
Keep It Concise and Engaging:As a trainee, we know you’re just starting out, so keep your application clear and to the point. Avoid jargon and lengthy paragraphs; instead, opt for bullet points or short sentences that get your message across quickly. A well-structured application helps us capture your potential without getting lost in the details!
How to prepare for a job interview at Jotun Dekorativ Marketing
✨Know Your Sales Fundamentals
Brush up on your understanding of basic sales concepts and methodologies. Be ready to discuss how you would approach a sales pitch or identify customer needs. They might ask you to role-play a sales scenario, so practice articulating your thoughts clearly.
✨Show Your Drive with Examples
As a trainee, showcasing your enthusiasm is key! Share examples from your experiences, whether in school projects or part-time jobs, where you've demonstrated initiative, teamwork, or a passion for sales. This will help the interviewer see your motivation beyond just skills.
✨Be Prepared for Behavioural Questions
Expect questions focused on your behaviour in past situations. Prepare stories that highlight your problem-solving abilities or how you dealt with challenges. The STAR (Situation, Task, Action, Result) method can help you structure your answers effectively.
✨Research Current Trends in Sales
Stay updated on the latest trends in sales and digital marketing. Having knowledge about current tools or software used in the industry, like CRM systems or lead generation tactics, might impress the interviewers at Jotun Dekorativ Marketing and show your commitment to learning the trade.
