Customer Service Co Ordinator in Scunthorpe

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of customers' orders accurately and efficiently and respect local laws and Jotun procedures.
• Coordinate the activities within the Customer Service Department, assuring that the customer orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Follow up on customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Handle customer complaints effectively by quickly understanding the issue and coming up with sound solutions to increase customer satisfaction.
• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved sales returns with appropriate charge information and create credit notes when required.

What We Are Looking For:

• Be flexible in their approach to work.
• Be structured in their daily tasks / with consistent organisational skills.
• Have excellent communication skills.
• Demonstrate a positive work attitude.
• Have excellent attention to detail and time management.
• Work well as a member of a team.
• Have the ability to work in a fast-paced environment.

What We Offer:

• Up to 20% bonus annually
• 25 days holiday, plus public holidays, plus a ‘Jotun Day’
• Competitive company pension scheme
• Health support package including cash back for a wide range of treatments including dental, physiotherapy and prescriptions
• Subsidised canteen
• On-site gym available
• Fantastic family focused policies offered

Position Information:

• Company: Jotun Paints (Europe) Ltd
• Contract Type: Regular
• Time Type: Full time
• Closing Date: 23.02.2026

Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.

Jotun Paints (Europe) Ltd's head office is based in Scunthorpe, North Lincolnshire and the Factory has been operational for over 30 years producing coatings to be distributed throughout Europe. We also have various sales offices located around the UK and Ireland with the company employing more than 270 people working across the Marine, Protective, Powder and Decorative markets. The company is people orientated offering opportunities for progression, learning and development in a friendly and supportive work environment underpinned by Jotun's core values; Loyalty, Care, Respect and Boldness.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!

Environmental Sustainability: Jotun believes that paints and coatings play a key role in a sustainable future. We strive to act responsibly in everything we do, and protect property with a minimum impact.