Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues across a dynamic group of companies.
- Company: Join a growing team with a vibrant culture and exciting events.
- Benefits: Enjoy 5 weeks holiday, private medical insurance, and a pension scheme.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Combine your passion for tech with travel and event support in a varied role.
- Qualifications: Relevant IT qualifications and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Your mission is to support a growing group of companies with over 100 employees. This role will involve providing day-to-day technical support across the business, troubleshooting IT issues, assisting with system maintenance, and supporting the IT Manager with technology setup and operations at race events. This is an exciting opportunity for someone looking to develop their career in a varied, hands-on IT role that combines office-based support with travel and event technology deployment.
About the Role
The successful candidate will primarily be responsible for:
- Day-to-Day IT Support
- Provide first-line and second-line support for hardware, software, and network issues across the group.
- Support users with desktops, laptops, printers, mobile devices, and peripheral equipment.
- Set up and configure new user accounts, devices, email accounts, and access permissions.
- Install, maintain, and troubleshoot operating systems and business software applications.
- Assist with routine maintenance, system updates, backups, and patching.
- Support basic network administration, including Wi-Fi, switches, and connectivity troubleshooting.
- Maintain IT asset registers and documentation.
- Escalate complex issues to the IT Manager where required.
- Race Event IT Support
- Assist the IT Manager in preparing, deploying, and testing race event technology systems.
- Support setup of event infrastructure including networking, timing systems, communications, and associated hardware.
- Provide on-site technical support during race events.
- Assist with packing, transport, setup, breakdown, and maintenance of event technology equipment.
- Help ensure smooth and reliable operation of event-critical systems.
- General Support Duties
- Support IT projects and system improvements across the group.
- Assist with cybersecurity best practices and user awareness.
- Contribute to maintaining business continuity and disaster recovery procedures.
- Provide excellent customer service to internal users at all levels.
Qualifications
- Relevant IT qualification such as:
- CompTIA A+ / Network+
- Microsoft Certifications (e.g. Modern Desktop Administrator Associate)
- Level 3/4 IT Support or Infrastructure qualification
- HND, Degree or equivalent in IT, Computing or related discipline
In Return We Offer
- 5 weeks holiday a year plus bank holidays
- Pension scheme
- Onsite gym
- Private medical insurance
- EV company car scheme
IT Support Technician employer: JOTA Group
Contact Detail:
JOTA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local tech gatherings. The more people you know in the IT world, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Get comfortable answering common IT support questions and demonstrating your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant experience and skills that match the job description, like troubleshooting and user support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for us. Don’t forget to mention any experience with event technology if you have it!
Show Off Your Technical Skills: In your application, be sure to showcase your technical qualifications, like CompTIA A+ or Microsoft Certifications. We love seeing candidates who are proactive about their learning and development in IT!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at JOTA Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as basic network troubleshooting. Being able to discuss specific examples of problems you've solved will show your expertise and confidence.
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be dealing with users at all levels. Prepare to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate complex tech issues in simple terms, as this is crucial for success in the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential IT issues you might face in a race event setting and how you'd handle them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Team Spirit
This role involves working closely with the IT Manager and other team members. Be prepared to discuss how you collaborate with others and contribute to team projects. Showing that you're a team player who can adapt to different situations will make you a strong candidate.